Chaimaa Mahfoud
Adjointe exécutive et soutien aux opérations at Association des juristes d'expression française de l'Ontario (AJEFO)- Claim this Profile
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French Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Big Data Specialist with IBM BigInsights V2.1
IBM Central & Eastern Europe/ Middle East/Africa IncDec, 2015- Sep, 2024
Experience
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Association des juristes d'expression française de l'Ontario (AJEFO)
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Canada
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Legal Services
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1 - 100 Employee
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Adjointe exécutive et soutien aux opérations
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Oct 2023 - Present
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Coordonnatrice de l’administration
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Oct 2022 - Sep 2023
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TOTALCALL
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Morocco
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Telecommunications
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1 - 100 Employee
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Customer Service Advisor
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Aug 2017 - Jul 2022
• Advised clients by phone. • Accompanied the client in solving the difficulties encountered. • Managed client files while performing follow-up to ensure excellent service. • Scheduled appointments according to the customer's availability for maintenance technician interventions. • Proposed services and solutions according to daily use and client needs. • Participated in product related workshops and trainings to contribute to business development. • Advised clients by phone. • Accompanied the client in solving the difficulties encountered. • Managed client files while performing follow-up to ensure excellent service. • Scheduled appointments according to the customer's availability for maintenance technician interventions. • Proposed services and solutions according to daily use and client needs. • Participated in product related workshops and trainings to contribute to business development.
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Banque Populaire du Maroc (Groupe) Inc
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Morocco
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Banking
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700 & Above Employee
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Business Data Analyst
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Mar 2016 - May 2016
• Migrated dashboards of OBIEE decision support software from 10g to 11g; which was able to acquire to the staff: know-how, skills and knowledge. • Enriched key performance indicators (KPIs) using PHP, CSS and HTML programming languages; which has allowed a better knowledge of the customer through relevant indicators. • Migrated dashboards of OBIEE decision support software from 10g to 11g; which was able to acquire to the staff: know-how, skills and knowledge. • Enriched key performance indicators (KPIs) using PHP, CSS and HTML programming languages; which has allowed a better knowledge of the customer through relevant indicators.
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Education
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2014 - 2016
Université Hassan II Aïn Chock de Casablanca
Master Ingénierie Informatique et Internet 3i, Informatique -
2011 - 2014
Université Hassan II Aïn Chock de Casablanca
Licence Mathématiques et Informatique, Informatique
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