Insights Analyst

• Sep 2020 - Present

Aviation Business Development Trainee

• Jan 2020 - Sep 2020

Traffic Development Intern

• Jul 2019 - Jan 2020

Arabic Language Tutor, Linguae Mundi

• Feb 2018 - Jun 2019

- Prepared and taught classes in Arabic to Coventry University employees, students and professionals. - Evaluated language progress and adjusted coursework to students' needs and demands to maintain high level quality of support.- Constantly seeked extensive knowledge on a variety of topics in order to deliver stimulating classes and maintain students' interest and focus.

Registration Coordinator

• Feb 2019 - Feb 2019

- Maintained tight conference schedule and agenda with senior delegates.- Overall responsibility and management the onsite registration system, providing the highest levels of customer service and assistance to the aviation industry’s top leaders from all around the world.- Worked closely with the event manager to ensure efficient running of the conference- Carried out registration, headcounts, speaker findings and seat drop throughout the event

Future Leader Ambassador

• Dec 2018 - Dec 2018

- Presented my vision for the future of European Regional Aviation to an audience of 200 of Europe's Senior airline and airport professionals during the AviaDev Conference.- Personally managed the meeting diaries of selected airlines to assist them in their high-level route development meetings.- Actively involved as a key team member in every aspect of this high-level event.

Customer Service Representative

• Jul 2018 - Oct 2018

- Welcomed customers, answered travel enquiries, and monitored cabin availability, as well as trained new staff members on ticketing system.- Ensured travel documents were in compliance with immigration laws, and fulfilled safety guidelines and procedures mandated by the Civil Aviation Authority.- Delivered outstanding customer service experience to premium passengers in accordance with British Airways first contact resolution system in a fast-paced airport environment.

Registration Coordinator

• May 2018 - May 2018

CAPA Airline Leader Summit, A CEO Gathering 2018 – Enniskerry, Ireland - Managed the registration desk, answered delegates queries and provided client service to key aviation industry professionals from all around the world.- Worked closely with the event manager to ensure efficient running of the conference- Carried out registration, headcount, speaker findings and seat drop throughout the event

Customer Service Representative- Work Experience

• May 2017 - May 2017

- Provided check in and ticket enquiries assistance.- Dealing with premium passengers enquiries in the first class gallery.- Boarding departure passengers in the airside gate.- Hosting the flight connection desk.

Sales Representative

• Jun 2015 - Mar 2016

- Created relationships with customers in order to create sales to exceed the store target.- Maximised the store revenue by suggesting upgrades and add-ons to customers.- Managed cash and payment systems in accordance with company procedure and policies.