Presales Consultant

• May 2023 - Present

Presales Solutions Consultant

• Jan 2022 - Feb 2023

Oracle Payroll Consultant

• Sep 2016 - Jan 2022

Oracle Payroll Analyst

• Sep 2014 - Sep 2016

Student Representative

• Oct 2010 - Jun 2014

Acting as a voice for the student body for all 3 years of the undergraduate degree, ensuring that the student's views are heard at various staff-student liaison meetings. First, second and third year position held. Acting as a voice for the student body for all 3 years of the undergraduate degree, ensuring that the student's views are heard at various staff-student liaison meetings. First, second and third year position held.

EMEAI Customer Experience & Quality Intern - Service Transformation

• Jun 2012 - Aug 2013

I completed a highly successful 15 month industrial placement here which allowed me to improve my inter-personal, project management and time management skills and gain some real life experience of time-critical projects whilst working in largely remote teams. My tasks were: 1) To look at the existing structure for all 15 contact centres and work with them to design a set of call flows that would ensure they have their existing configuration, but at the same time ensure they can take advantage of any new features available to them - the key was not to impact the customer at all or as little as possible, wherever possible. 2) To be an assistant test lead for this project, including writing the test scripts. 3) To investigate and define a set of formats for any phone numbers stored in the CRM system so that the new call centre software can identify inbound callers via their caller ID and perform various tasks, such as bringing up activity data in front of an answering agent to improve customer experience and response times. Once this was completed I analysed the approximately 500,000 phone numbers stored to gauge their suitability for the new environment and then worked to have any incorrect data cleaned using manual and automated methods in record time. 4) Being the technical lead on switching over an entire department's email setup to one that is more robust for use by multiple at once and in multiple locations. My experiences and extensive knowledge gained here led me to become the sole lead on consolidating the department's complex setup of email accounts, user groups and shared storage access into a far simpler arrangement - a project that was completed without a single hitch. 5) Setting up various SharePoint sites and tailoring them to a department's or individual's needs. 6) Supporting multiple tools for issues such as access, functionality, etc. 7) Creating training and user materials based on my work and experiences during my time at Agilent. Show less

Online Sales and Marketing, Web Design

• Jul 2011 - Sep 2011

Involved in helping the business branch out into a new line of products under a new name whist ensuring there was still an essential connection to the existing company. Using Human Computer Interaction skills learnt in university to improve the company website in both form and function and liaising with suppliers on a regular basis. Involved in helping the business branch out into a new line of products under a new name whist ensuring there was still an essential connection to the existing company. Using Human Computer Interaction skills learnt in university to improve the company website in both form and function and liaising with suppliers on a regular basis.

Woodwork Teacher/Assistant

• 2007 - 2010

Providing assistance and at times leading a class of 12-13 year old boys in a local youth centre, teaching woodwork and design and technology skills, ensuring they had fun but in a safe conducive environment. Providing assistance and at times leading a class of 12-13 year old boys in a local youth centre, teaching woodwork and design and technology skills, ensuring they had fun but in a safe conducive environment.