Experience

Brady Technologies

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Information Technology and Infrastructure Operations

  • May 2023 - Present

• Information Technology Security Engineer

  • Feb 2017 - May 2023

  • Responsible for the overall network and infrastructure security throughout the Brady group. Covering UK, US, Norway, Switzerland and India sites.• Assisting Brady through GDPR compliance and working towards ISO27001• Rationalising and standardising existing ICT infrastructure to be more streamlined and cost effective introducing a more simplified central security model.• Migrating multiple hyper-visors in various data-centres across different continents to a single hyper converged infrastructure in a single UK data centre.• Replacing costly MPLS circuits and simplifying complicated legacy site to site VPN connections with resilient, secure and centrally managed SD-WAN architecture.• Standardising the company’s disparate telephony solutions across international sites to a cloud based software solution consolidating the companies various audio / video collaboration solutions into a single provider.• Working closely with the in-house DevOps team to help deliver a fit for purpose Azure infrastructure supporting the various Brady product development teams.• Mentoring 3 junior IT Support Engineers to provide 1st and 2nd line support across the Brady Group. Show less



East Cambridgeshire District Council

• Principal ICT Officer (Information & Security)

  • Jul 2010 - Jan 2017

  • Managing the delivery and continuity of ICT services ensuring that all ICT systems are available and meet operational requirements.• Responsible for the implementation, maintenance and development of the ICT infrastructure to enable strategic changes required to meet corporate service objectives.• Required to lead, manage and control the Council’s ICT and Information Security requirements, implement and maintain the ICT Security Policy and be responsible for the provision of a corporate Geographic Information System (GIS), a Local Land and Property Gazetteer (LLPG) and the Street Naming and Numbering Service.• The role is diverse and challenging and requires me to attend various project boards representing East Cambridgeshire on matters covering shared services and partnership work.• Key duties include the negotiating of new contracts and contract renewals and regular meetings with account managers to discuss the development and integration of corporate systems into established business processes. Show less

• Principal ICT Technical Officer

  • Feb 2004 - Jul 2010

  •Principal ICT Technical Support Officer managing 3 Technical Officers who support 250 users and 43 servers across 5 sites.•Responsible for providing an efficient and effective technical support, development, advice and consultancy service for the Council’s information technology.•Tasked with delivering the necessary technical strategic change to meet the Council’s electronic local government requirements and facilitate an increase in the range of electronic enablement of services.•Responsible for maintaining a resilient and robust security system to ensure the Council protects it’s information in conformity with legislation, Council policies and best practice.•Required to contribute to a longer-term focus for the exploitation of IT facilities so that individual applications and the supporting infrastructure contribute to the success of the Council’s corporate and service objectives. Show less

• IT Support Engineer

  • Oct 2002 - Feb 2004

  •I.T. Support Engineer providing extensive support to East Cambridgeshire District Council. Duties include installation and support of desktop PC’s and servers.•Assist on site contract manager with project planning, technical advice, weekly reports and proactive planning / ideas to enhance service we provide to the client.•Work closely with Council’s IT Principle Officer to advise on future projects.•Currently involved in the implementation of major projects for the council including the roll out of Windows 2000 and Office 2000 throughout the Council, a major Finance system overhaul moving away from Unix base to Windows involving Internet and telephone payments and public access for planning applications online.•Maintaining systems and support to contracted SLA’s.•Working with third party resources for hardware support, Internet access and hardware, software and consumable suppliers. •Achieved a good working knowledge of the site in first three months and was able to ‘hit the floor running’. Show less



Science Magazine

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• IT Support Engineer

  • May 2001 - Oct 2002

  •Network administrator for Science Magazine, responsible for their NT network, servers, desktops, routers, switches and telephone systems. •In charge of costing and purchasing new hardware and software. •Planning and supporting integration between our Cambridge and Washington offices. •Maintain data and voice connectivity via 512K leased line and Cisco routers to head office in Washington. •Helpdesk and user support for office staff and remote sites in Washington, Berlin, Cambridge and Cheshire. •Responsible for setting up weekly video conferences for various departments. •Backup and retrieval of all users data and in initiating a disaster recovery policy. •Introduced Local Purchasing Order system to track assets and costs. •Train staff to use IT to the best effect. •Regular meetings with Symphony, Compaq and WorldCom account managers and various hardware suppliers to discuss future expansion and development of our network and telephony needs. Show less



Royal Air Force (RAF)

• Armed Forces
• 700 & Above Employee

• Electronics Engineer (Air Defence)

  • Mar 1991 - Apr 2001

  •10 years service in the Royal Air Force as an electronic technician specialising in radar systems and voice and data networked communications. •Supported stand-alone systems and peer-to-peer networks for last 5 years. •Worked on helpdesk and in customer facing support roles logging calls and tracking faults. •Set-up and maintained NT network on a remote mountain site in the Falkland Islands. This involved assessing the IT needs of the section and sourcing the relevant hardware, assembling and configuring the systems and installing operating systems and software as required. •Introduced a new system for managing RAF technical manuals via an Access database. This was commented on by the annual Quality Assessment team and has now been adopted as standard practice whilst replacing an old paper system. •Established a need for tighter tool control and developed an Access database that managed tool control more effectively. •Completed an MCSE course and passed MCP Workstation and Server 2000. •Rolled out and administrated Windows 2000 network with DNS and DHCP over two subnets. •Shift supervisor over a mechanic and an airspace operator, who were responsible for operation and maintenance of a remote mobile tactical radar system. •Maintained and repaired voice/data communication sub-systems. •Set-up and maintained satellite voice and data circuits. •Installed and maintained, Plessey graphic displays and CRTs and Locus 16 processor bins. •Responsible for staff discipline and appraisals and the detailing of shift patterns. •Able to carry out COSSH risk assessments. Show less