Experience

Ottawa Humane Society

• Canada
• Veterinary Services
• 1 - 100 Employee

• Interim IT Co-ordinator

  • Apr 2023 - Jun 2023

  Ottawa, Ontario, Canada I provided IT services for the Ottawa Humane Society for a three month period as coverage for an injured staff member. As the interim IT Co-ordinator I worked on maintaining the local IT environment as well as managing cloud based services for the Ottawa Humane Society. This included day-to-day in-office IT service requests, via a ticketing system, as well as ongoing maintenance work and small custom solutions for reporting (via custom SQL) and automated tasks (via PowerShell). I… Show more I provided IT services for the Ottawa Humane Society for a three month period as coverage for an injured staff member. As the interim IT Co-ordinator I worked on maintaining the local IT environment as well as managing cloud based services for the Ottawa Humane Society. This included day-to-day in-office IT service requests, via a ticketing system, as well as ongoing maintenance work and small custom solutions for reporting (via custom SQL) and automated tasks (via PowerShell). I also participated in the organization's network security audit process and provided expertise on upgrading and configuring their on-premise video and access control security platform. Show less



Snow Software

• Sweden
• Software Development
• 500 - 600 Employee

• Product Manager

  • Dec 2021 - Dec 2022

  As a Product Manager I worked was responsible for a new product which provided our customers with application licensing information for applications deployed in a container environment. I participated in a design-driven process to identify critical features for the product by working with design team members to interview customers to collect a description of their business needs relating to container license management and then analyzing that data and validating product mockups with those… Show more As a Product Manager I worked was responsible for a new product which provided our customers with application licensing information for applications deployed in a container environment. I participated in a design-driven process to identify critical features for the product by working with design team members to interview customers to collect a description of their business needs relating to container license management and then analyzing that data and validating product mockups with those customers to validate our understanding. Following the discovery phase, I translated the validated customer business requirements into technical requirements with input from senior engineers and engineering management and developed a feature backlog and initial prioritization. I then managed the backlog through product development and liaised with other departments and product managers to manage cross-department dependencies between our product and the platform team and application identification team. Additionally, I worked with the design team to perform ongoing product validation with key customers as functionality was completed. At the same time, I continued to act as product manager for our legacy Hybrid Cloud CMP product.

• Product Owner - XaaS Cloud Management

  • Dec 2020 - Dec 2021

  Ottawa, Ontario, Canada As a Product Owner of Snow's XaaS Cloud Management CMP feature set I was responsible for working with out customers and integrators to identify key features for an XaaS feature set to be added to our Hybrid Cloud CMP product. I was also tasked with translating those customer requirements into product backlog items in our JIRA backlog and then managing and prioritizing that backlog thought out the development process working inside our Agile development framework. Additionally, I worked… Show more As a Product Owner of Snow's XaaS Cloud Management CMP feature set I was responsible for working with out customers and integrators to identify key features for an XaaS feature set to be added to our Hybrid Cloud CMP product. I was also tasked with translating those customer requirements into product backlog items in our JIRA backlog and then managing and prioritizing that backlog thought out the development process working inside our Agile development framework. Additionally, I worked with engineering leadership and developers to clarify requirements, provide customer input on feature functionality and verify feature behavior as features were rolled out into the product.



Embotics Corporation

• Software Development
• 1 - 100 Employee

• Solution Architect

  • Sep 2017 - Dec 2021

  Ottawa, Canada Area As a Solutions Architect with Embotics (Snow Software) I work with clients and internal stakeholders to integrate client's IT solutions, including SAM, ITOM, ITSM DR, IPAM, SAAS, IAC, etc, with the Embotics Commander Cloud Management Platform. I also design, develop and deliver fully custom solutions to enhance workflow and automation processes for clients using the Commander CMP.



March Networks

• Canada
• Security and Investigations
• 200 - 300 Employee

• Technical Integrations Specialist

  • Feb 2015 - Sep 2017

  Ottawa, Canada Area As a Technical Integration Specialist with March Networks I worked with clients and internal stakeholders to design, develop and deliver integrations between our client's tools and their March Networks NVR products.



Fusebill

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Engineer

  • Nov 2013 - Feb 2015

  Ottawa, Ontario, Canada As a Sales Engineer with Fusebill.com I help to design and develop perfect-fit recurring billing solutions for a wide range of clients.



Personal Neuro Devices

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Director of Gaming

  • May 2012 - Nov 2013

  As Director of Gaming at Personal Neuro Devices I help design, develop and market a series of games designed to help children develop focus and concentration skills.



N-VisionIT Interactive

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Specifications Architect

  • Jun 2010 - May 2012

  With N-VisionIT Interactive I worked closely with clients to explore their business needs and design mobile, web and social solutions which allowed their business to leverage the best the web has to offer. After designing solutions I helped negotiate project contracts and transition the client's expectations to key members of N-VisionIT's skilled development and project management staff helping to ensure a perfect product for N-VisionIT's clients.



Research In Motion

• Telecommunications

• Technical Specialist

  • Sep 2008 - Mar 2010

  With RIM I worked to provide technical assistance to consumers and organizations to help them best use their BlackBerry solutions. Beyond my daily support role I participated in numerous testing and organizational initiatives to help trial and implement exciting new technologies and processes for both internal projects and client facing projects.