Experience

LIV North Inc.

• Canada
• Recreational Facilities
• 100 - 200 Employee

• Territory Sales Manager

  • Aug 2021 - Present



goeasy Ltd.

• Canada
• Consumer Services
• 700 & Above Employee

• Senior Manager, Shared Services

  • Sep 2018 - Apr 2021

• Team Manager, National Collections Centre

  • Jan 2017 - Sep 2018

• Supervisor, National Collection Centre

  • Jun 2015 - Jan 2017

  - Ensures that all staff are motivated, monitored and measured in line with the company’s targets and performance standards.- Always makes sure that any gaps in performance or quality are quickly identified and addressed.- Motivates the team to achieve high standards and KPI targets.- Mentors and trains new hires.- Involved with the recruitment of new staff.- Praises team members and creates a positive and consistent working environment.- Ensures adherence to workflows and schedules.- Participates in Call Listening sessions.- Knowledgeable in subprime lending risk management and demonstrated expertise in the collection of such delinquent loans.- Coaches agents and performs regular side-by-sides.



Golden Horseshoe Touch Football Association (GHTFA)

• Referee In Chief

  • Feb 2015 - Apr 2018

  Volunteer position:- Level 3 (certified through SOTFOA) referee in the GHTFA for over 5 years.- Attends each GHTFA league meeting eg. AGM-Disciplinary etc.- Works with the League Scheduler prior to the season to arrange crews and player/referees for each game through the GHTFA Referee Association Pool and SOTFOA. - Organizes and facilitate referee clinics each year:- Setup each 3 man crew from the GHTFA Referee Pool with a minimum of one Level 3 Ref. When establishing a crew makes sure the Level 3 Ref has at least 2 years experience as a Head Referee.- Responds to all referee game changes in a timely manner and update all teams and league presidents.- Tracks and facilitates all payments to all GHTFA referees for the year. Communicates with finance/league presidents and GHTFA President for payments at the end of the season.- Works with the new player/refs each year to ensure their skills are being developed.



ARO Inc.

• Canada
• Financial Services
• 100 - 200 Employee

• Manager of Collections, Banks Portfolio

  • May 2004 - Jun 2015

  - Managed and developed a team of 20-25+ Collectors and 3+ Team Leaders.- Led and promoted sweeping internal change, increased accountability and was often assigned to transform employee behaviors.- Ensured full compliance to all Provincial and Federal Acts and Regulations.- A valuable member and active contributor of the Senior Management team, involved in critical decisions regarding collections compensation plans, workflow strategy and utilization of various recovery tools.- Provided training, motivation and appropriate support to team members through succession planning.- Monitored the performance of team members and provided regular coaching and consistent feedback.- During regular one-on-ones, created developmental plans and set goals using a SMART goal setting work plan.- Daily monitoring of the Interactive Intelligence predictive dialer campaigns.- Quality assurance evaluation and training including; adherence to work standards , call monitoring (live, previously recorded and peer review), skip-tracing, file management, collector inventory management and workflow adherence.- Daily report generating and file audits; promise to pay, broken promise, past-due promise, collector performance, zero growth, inventory control, month-to-date forecasting.- Managed and monitored I3 predictive dialer campaigns.- Proficiency with CUBS, DRS and Asset Collection Highway platforms.



Mortgage Central

• Mortgage Agent

  • Sep 2012 - Jul 2013

  - Worked exclusively with clients that had accounts assigned to third party collections.- Co-Managed a loan book of over $50M in private investor funding.- Responsible for developing and maintaining commercially productive relationships with both new and established clients.- Promoted the company brand to potential clients, ensuring that their knowledge was current and appropriate.- Drove business from an under-performing status to revenue generating. - Worked exclusively with clients that had accounts assigned to third party collections.- Co-Managed a loan book of over $50M in private investor funding.- Responsible for developing and maintaining commercially productive relationships with both new and established clients.- Promoted the company brand to potential clients, ensuring that their knowledge was current and appropriate.- Drove business from an under-performing status to revenue generating.



Safety Kleen Canada Inc.

• Canada
• Environmental Services
• 1 - 100 Employee

• Field Service and Sales Specialist

  • Mar 2003 - Jan 2004

  Servicing various automotive and industrial clients in providing optimal hazardous and non-hazardous chemical removal and recycling. Trained in WHMIS, safe material handling, class DZ license. Servicing various automotive and industrial clients in providing optimal hazardous and non-hazardous chemical removal and recycling. Trained in WHMIS, safe material handling, class DZ license.



GNC

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 1999 - Feb 2001

  Handled operations as a manager of a retail location. Handled operations as a manager of a retail location.