Experience

Two Harbors Investment Corp.

• United States
• Real Estate
• 1 - 100 Employee

• AVP, Agency Relationship Manager

  • Nov 2023 - Present

• Senior Associate, Counterparty Oversight

  • Jun 2016 - Nov 2023

  - Evaluate vendor performance against targets/SLA and complete a monthly operational scorecard. - Maintain regular meeting cadence with vendors. - Participate in negotiation of vendor agreements and amendments. - Maximize investments by driving best in class execution while mitigating losses. - Maintain audit ready procedural documentation.

• Senior Associate, Mortgage Document Control Specialist

  • Mar 2014 - Jun 2016

  Minnetonka, MN - Evaluated vendor performance against targets/SLA. - Developed and managed the team’s vendor billing processes and annual budget. - Created quality control processes for our vendors, sellers and internal processes while ensuring we maintained an audit ready posture. - Participated in the negotiation of vendor agreements and amendments. - Maximized investments by driving best in class execution while mitigating losses.



Eastview High School

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Wrestling Coach

  • Nov 2007 - Nov 2017

  Apple Valley, MN



Wells Fargo Home Mortgage

• United States
• Banking

• Loan Document Specialist / Deficiency Resolution Analyst

  • Jan 2012 - Mar 2014

  Greater Minneapolis-St. Paul Area Deficiency Resolution Analyst – October 2013 – December 2013 - Researched and solved deficiencies to make ensure the loan met investor standards. - Prepared trending reports and presentations for the various groups and managers with whom we worked with. - Used customer service skills while working with vendors, borrowers, and other organizations to complete tasks in a timely manner. Loan Document Specialist 5 (2 teams –Aged Applications and Standard Production Team) October 2012… Show more Deficiency Resolution Analyst – October 2013 – December 2013 - Researched and solved deficiencies to make ensure the loan met investor standards. - Prepared trending reports and presentations for the various groups and managers with whom we worked with. - Used customer service skills while working with vendors, borrowers, and other organizations to complete tasks in a timely manner. Loan Document Specialist 5 (2 teams –Aged Applications and Standard Production Team) October 2012 – October 2013 - Helped lead, manage and develop a team of 10-15 processors in a fast paced, high volume environment. - Spoke with borrowers in escalated situations and processed escalated files. - Trained new hire classes along with helping lead and organize small group trainings within my team - Utilized customer service skills and processing knowledge to resolve escalations with customers and key vendors. - Assisted my manager and other managers to find inefficiencies with our processes and implement improvements. Loan Document Specialist 4 – January 2012 – October 2012 - Leveraged customer services skills to work with borrower who were refinancing their home loans. - Quickly learned new skills and job requirements and became a top producer on my team. - Assisted my teammates by answering questions and advising them on process improvements and efficiencies. Show less


Milltown Insurance Group
• Independent Risk Consultant

  • Sep 2010 - Jan 2012

Northwestern Mutual
• United States
• Financial Services
• 700 & Above Employee
• Financial Representative

  • May 2010 - Sep 2010