Experience

Public Service Association of SA

• 1 - 100 Employee

• Administrative Officer

  • Nov 2019 - Present

  Customer Service Administer Member Benefits Program Manage PSA Holiday Homes (12) Backfill Building Officer and Functions Officer position. Customer Service Administer Member Benefits Program Manage PSA Holiday Homes (12) Backfill Building Officer and Functions Officer position.



Fundación Terrazul

• Colombia
• Biotechnology Research
• 1 - 100 Employee

• Volunteer

  • May 2017 - Present

  Fundacion Terrazul is a not for profit organization working with the indigenous children in La Guajira, Colombia. They are focused on producing Spirulina Algae for use as a dietary supplement for the indigenous children to ensure they receive adequate nutrition cheaply and effectively, which Spirulina can provide. I work with the staff to improve designs and construct Spirulina raceways, water filtration, and other requirements; as well as provide technical advice on Information Technology usage and deployment.



Public Service Association of SA

• 1 - 100 Employee

• Project Officer/Administration Officer/Media Production Officer

  • Sep 2006 - Nov 2015

  As Project Officer my responsibilities encompassed: • Writing Standard Operating Procedures (SOPs) for the administration area, identifying risk areas and developing process solutions including design and implementation of reporting and tracking tools for increased visibility across the organisation. • Utilised version control and digital archiving practices to ensure clarity between current, previous and draft versions of SOPs throughout Administration. • Audited and streamlined processes through work shadowing and direct engagement with staff to remove duplication and inefficiencies. • Developed spreadsheets and databases to track processes and expenditures where exiting practice was hand written, reducing process time and improving clarity of data and reporting. Examples: Office Supplies Purchasing, PSA Fleet purchase and maintenance, payroll subscription receipt balancing. As Media Production Officer I filmed events and edited footage for distribution, catalogued media broadcasts, and digitised analogue media for archiving. As Administration Officer (and reception support) my responsibilities encompassed: • Event and catering management, fleet vehicle management, IT Desktop support (Linux environment) and reporting (advanced Office/Excel). As part of these responsibilities, fully utilising a proprietary database for records maintenance and data collection was critical, to ensure accuracy of records and consistency across the organisation. • Administrative staff training (ASO 1 & 2 duties), database and computer training, and member benefits and holiday home management. • Backfilled the Workcover Administration Officer and Secretary and provided Industrial Library support when required. Served as an Organiser (2007-2009) and Fire Warden (2009-2015)



Blaq Books

• Editor - Freelance

  • Mar 2008 - Dec 2010

  Edited the Biography 'Gentleman Jim Mooney' with author Daniel Best from inception through to publication. ISBN: 978-0-9807655-0-2 Edited the Biography 'Gentleman Jim Mooney' with author Daniel Best from inception through to publication. ISBN: 978-0-9807655-0-2



Australian Services Union SA/NT Branch

• Administration Officer

  • Aug 2006 - Sep 2006

  General administrative support and reception. General administrative support and reception.



TAFE SA

• Administration Officer

  • Nov 2005 - Aug 2006

  TAFE SA - School of Hair & Beauty, Adelaide Campus: Business School Adelaide & Panorama Campuses • General administrative support and reception. • Audit of student enrolments and results. • Audit of Administration SOPs and submit report to management with draft replacement SOP for review. TAFE SA - School of Hair & Beauty, Adelaide Campus: Business School Adelaide & Panorama Campuses • General administrative support and reception. • Audit of student enrolments and results. • Audit of Administration SOPs and submit report to management with draft replacement SOP for review.



Blaq Books

• Editor - Freelance

  • Jan 2005 - Mar 2006

  Edited the Biography 'Andru & Esposito: Partners for Life' with author Daniel Best. ISBN-13: 978-1932563849 Edited the Biography 'Andru & Esposito: Partners for Life' with author Daniel Best. ISBN-13: 978-1932563849



Workzone

• Administration Officer

  • Jun 2005 - Nov 2005

  Workzone is a staffing agency which placed me into short term administrative roles with: • The Centre for Appropriate Technology • Family Court of Australia • Workzone - Administrative support and reception duties Workzone is a staffing agency which placed me into short term administrative roles with: • The Centre for Appropriate Technology • Family Court of Australia • Workzone - Administrative support and reception duties



Crowne Plaza Alice Springs

• Restaurant Supervisor

  • Jan 2005 - Jun 2005

  Responsibilities included: • Front line customer service and complaint escalation. • Management (12 staff). • Rostering. • Staff development and training. • Development, update and implementation of a range of Standard Operating Procedures. Responsibilities included: • Front line customer service and complaint escalation. • Management (12 staff). • Rostering. • Staff development and training. • Development, update and implementation of a range of Standard Operating Procedures.



Stamford Plaza, Adelaide SA 5000

• Room Service/Minibar Supervisor

  • Sep 2002 - Jan 2005

  Responsibilities included: • Front line customer service and complaint escalation. • Management (9 staff). • Rostering. • Budgeting, stock orders and reports. • Staff development and training. • Development, update and implementation of a range of Standard Operating Procedures. Responsibilities included: • Front line customer service and complaint escalation. • Management (9 staff). • Rostering. • Budgeting, stock orders and reports. • Staff development and training. • Development, update and implementation of a range of Standard Operating Procedures.