Director of Customer Success

• Oct 2022 - Present

Lead Technical Account Manager

• Jan 2022 - Oct 2022

Senior Subject Matter Expert / Technical Account Manager

• May 2021 - Jan 2022

Technical Project Manager

• Jan 2020 - May 2021

Agile Business Analyst

• Jun 2019 - Dec 2019

A combination of Scrum Master, UX designer, requirement gatherer and quality assurance for our network monitoring platform replacement project. Serving developers, product owners, external customers and division executives while advocating for streamlined processes and the Scrum framework. A combination of Scrum Master, UX designer, requirement gatherer and quality assurance for our network monitoring platform replacement project. Serving developers, product owners, external customers and division executives while advocating for streamlined processes and the Scrum framework.

Senior Delivery Consultant and Project Manager

• May 2016 - Sep 2018

Project lead for Certified Community Behavioral Health Clinics revenue cycle and measures software implementations across 15 clients in six states resulting in on-time and on-budget implementations and $1.95 million in revenue. Extensive experience in data auditing, specification writing, project planning and translating the needs of clients to actionable engineering tasks. Served a team of ten software developers, advising on measures coding and user interface design utilizing the Scrum product framework. Implementer of multiple EHR components, including patient portals, health information exchanges, referral connections, measures reporting, electronic medication prescribing and lab interfaces. Created training and configuration materials for both client and internal environments. Show less

Implementation Consultant and Project Manager

• May 2014 - Mar 2016

Drove demonstrations, adoption, implementation, and testing of electronic healthcare revenue cycle software. Created and executed a project plan for the Claims and Remittance application over the course of a 15 month installation resulting in the successful intake of $11M in daily revenue for an academic hospital. Created new scripts and processes for demonstrating claims software at future Epic customers. Drove demonstrations, adoption, implementation, and testing of electronic healthcare revenue cycle software. Created and executed a project plan for the Claims and Remittance application over the course of a 15 month installation resulting in the successful intake of $11M in daily revenue for an academic hospital. Created new scripts and processes for demonstrating claims software at future Epic customers.

House Director

• May 2012 - May 2014

Responsible for the oversight of fraternity operations, including finances, recruitment, and risk management. Managed an operations budget of $200,000. Developed weekly curriculum regarding risk management, financial management, goal setting, team work, academics, and self-discipline. Responsible for the oversight of fraternity operations, including finances, recruitment, and risk management. Managed an operations budget of $200,000. Developed weekly curriculum regarding risk management, financial management, goal setting, team work, academics, and self-discipline.

Membership Services Program Manager

• Jul 2012 - Aug 2013

Hired, trained, scheduled and supervised a student staff of office assistants. Collaborated with professional and staff to increase operational efficiency between multiple recreation departments. (Intramural sports, outdoor recreation, sports clubs, etc.) Hired, trained, scheduled and supervised a student staff of office assistants. Collaborated with professional and staff to increase operational efficiency between multiple recreation departments. (Intramural sports, outdoor recreation, sports clubs, etc.)

Education and Leadership Consultant

• Aug 2010 - May 2012

Represented the national fraternity, developing professional relationships with undergraduates, alumni, Greek life professionals and academic faculty. Conducted risk management investigations, recruitment workshops, and academic achievement seminars at over 20 universities. Represented the national fraternity, developing professional relationships with undergraduates, alumni, Greek life professionals and academic faculty. Conducted risk management investigations, recruitment workshops, and academic achievement seminars at over 20 universities.

Resident Assistant

• Jun 2008 - Aug 2010

Encouraged students new to college living to become a cohesive unit. Fostered community while teaching time management and life skills to younger students. Learned to assist with crisis situations involving college students from various backgrounds.Supervised in three separate situations. One co-ed first year hall, one all male mixed aged hall, and apartment living.

Teaching Assistant - Creating Your Success

• Jan 2009 - Dec 2009

Worked with students on academic probation to improve grades, morale and life skills.Worked with Summit Learning Community to promote healthy living, academic success and general camaraderie within the group.

Civil Engineering Intern

• May 2006 - Aug 2009

Summer Engineer Internships - 2006 - 2007 - 2009 Summer Engineer Internships - 2006 - 2007 - 2009