Experience

RevGen Partners

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Quality Assurance Test Lead/Release Manager

  • Apr 2022 - Present

  Minnesota, United States • Build the Quality Assurance team and process from the ground up • Refine the QA best practices to mature with the team and organization • Manage QA team of 4 testers without a QA background • Mentor QA team in testing methodologies • Mentor team on professional growth • Coordinate testing activities between Client and 3rd party vendors development and configuration (3rd party vendor) • Manage system testing • Manage UAT testing • Manage all testing environments •… Show more • Build the Quality Assurance team and process from the ground up • Refine the QA best practices to mature with the team and organization • Manage QA team of 4 testers without a QA background • Mentor QA team in testing methodologies • Mentor team on professional growth • Coordinate testing activities between Client and 3rd party vendors development and configuration (3rd party vendor) • Manage system testing • Manage UAT testing • Manage all testing environments • Provide UAT testers with direction and tests needed to sign off on releases • Manage releases between 3rd party activities and client • Create release plan • Create test plans (lite) • Trouble shoot issues introduced to the test env. without Client authorization • Building new development and quality project out in Jira • Work with Sr. project team and vendor to define new deliverables scope and timing • Work with Business creating user guides for new software • Manage the defect review sessions and prioritizing • Manage expectations for project delivery and quality Show less



Be The Match

• United States
• Non-profit Organizations
• 700 & Above Employee

• Program QA Manager/Lead

  • Aug 2020 - Jan 2021

  Minneapolis, Minnesota, United States • Manage both Manual and automation tracks for Sybase Retirement • Managed 8 Test Leads • Reviewed all Gateway test artifacts before sign-off • Outlined the Test approach for the Sybase retirement • Provided input from a testing perspective when decisions on lift and shift or migration where discussed • Outlined the test process for the Jr. test leads • Provided guidance as needed to Project members that had little experience in DB migrations



Thrivent

• United States
• Financial Services
• 700 & Above Employee

• Senior QA Lead

  • Oct 2019 - Mar 2020

  Greater Minneapolis-St. Paul Area Manage both Manual and automation tracks for eApp Creating the test strategy for the following organizational changes Building 2 test teams of 19 members total in remote, local, and offshore Maintain up to 6 projects concurrently Build trust within the test team to promote open communication avenue among each other and management Work with my test leads to build a test process for the project Conducted Daily Scrum meetings Held Retro’s after each release to close gaps on… Show more Manage both Manual and automation tracks for eApp Creating the test strategy for the following organizational changes Building 2 test teams of 19 members total in remote, local, and offshore Maintain up to 6 projects concurrently Build trust within the test team to promote open communication avenue among each other and management Work with my test leads to build a test process for the project Conducted Daily Scrum meetings Held Retro’s after each release to close gaps on our process Built story boards in Rally and maintained their velocity throughout the sprint Build partnerships with the business to give them ownership in what we accomplished Broker relationships across multiple work streams to increase the share of communication & knowledge across silo’s Manage the budget of the QA group as it rolled into the Project budget Manage test & resource schedules for the QA team Manage the development of the QA team Manage offshore team in India for testing of all New, Updates, and Changes to existing applications Manage UAT test plan creation and handoff Coordinate testing timelines for the UAT handoff and testing Manage the testing progress, and defects of the UAT cycle Coordinate UAT signoff upon completion of the UAT testing cycle Automate all regression with AcelQ and other test tools as they become available Manage the LoadRunner testing for performance testing between Thrivent and our 3rd party vendor Incorporate the agile manifesto where possible in the work stream Interview new team members both contractor and FTE Empower the QA team to grow with the eApp application in it’s maturity Reform the defect tracking process Streamline the requirements handoff to QA for a more fluid and knowledge sharing transition than was in hand Reduce the testing footprint to allow for a more modular approach to test case creation with both manual and Automation Cross train the QA team to ensure no bottlenecks exist on any components of the software or automation Show less



Protolabs

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sr lntegration Test Lead. Automation Scrum Master

  • Jun 2019 - Sep 2019

  Greater Minneapolis-St. Paul Area



NTT Data/Xcel Energy

• QA Manager

  • Feb 2018 - Apr 2019

  Greater Minneapolis-St. Paul Area • • Manage 2 separate QA work streams with separate teams • 1st team is the Win 10 Conversion team. • Creating the test strategy for the following organizational changes: o Windows platform upgrade from Win 7 to Win 10 o The consolidation of 2 individual business groups o The combined list of 2800 applications ranging from extreme complexity and top secret clearance to apps such as regulated apps for power generation • Building 2 test teams of 12+ members total both remotely… Show more • • Manage 2 separate QA work streams with separate teams • 1st team is the Win 10 Conversion team. • Creating the test strategy for the following organizational changes: o Windows platform upgrade from Win 7 to Win 10 o The consolidation of 2 individual business groups o The combined list of 2800 applications ranging from extreme complexity and top secret clearance to apps such as regulated apps for power generation • Building 2 test teams of 12+ members total both remotely and local • Build trust within the test team to promote open communication avenue among each other and management • Work with my test leads to build a test process for the project • Work directly with the PMO to plan the best practices for how Quality determined • Build partnerships with the business to give them ownership in what we accomplished • Broker relationships across multiple work streams to increase the share of communication & knowledge across silo’s • Collaborate with other managers and PMO to meet project timelines and deliverables. • Manage the budget of the QA group as it rolled into the PMO budget. • Building a test labs in both Texas and Minnesota • Manage test & resource schedules for the QA team • Manage the development of the QA team • 2nd team is Win7 maintenance team. • Manage offshore team in Panama for testing of all New, Updates, and Changes to existing applications • Coordinate with the Win 10 team on any new app’s or updated functionality to be incorporated into the Win 10 test suit • Manage UAT test plan creation and handoff • Coordinate testing timelines for the UAT handoff and testing • Manage the testing progress, and defects of the UAT cycle • Coordinate UAT signoff upon completion of the UAT testing cycle • Automate all regression with Rational RFT and other test tools as they become available • Incorporate the agile manifesto where possible in the workstream Show less



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Senior Quality Assurance Lead

  • Apr 2016 - Dec 2017

  Eden Prairie • Manage onshore/offshore resources • Manage hourly resource allocation for onshore and offshore personnel • Participate in project planning sessions • Create test plans • Mentor other test leads in the best practices of the SDLC in a new agile environment • Prioritize issues as they come up and reallocate resources accordingly • Coordinate with project management/SA, & dev teams to plan large scale projects • Build relationships with upstream and downstream work groups to… Show more • Manage onshore/offshore resources • Manage hourly resource allocation for onshore and offshore personnel • Participate in project planning sessions • Create test plans • Mentor other test leads in the best practices of the SDLC in a new agile environment • Prioritize issues as they come up and reallocate resources accordingly • Coordinate with project management/SA, & dev teams to plan large scale projects • Build relationships with upstream and downstream work groups to ensure seamless integration. • Assist offshore resources in communication skills both within the project and in boundary projects for cross app knowledge sharing • Manage production releases with the project team management • Manage production validation for onshore and offshore resources Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Project Coordinator/Project Manager

  • Jan 2016 - Apr 2016

  Roseville MN • Coordinate testing activities across multiple testing teams • Coordinate 3rd party vendors software and environment testing efforts with Wells Fargo testing • Create and maintain integration test plan • Create functional test plan • Conduct daily testing meetings with 3rd party vendor/partner and WF • Conduct daily project meetings with project team leaders, upper management, & vendor/partner management • Manage defect resolution for both internal and external… Show more • Coordinate testing activities across multiple testing teams • Coordinate 3rd party vendors software and environment testing efforts with Wells Fargo testing • Create and maintain integration test plan • Create functional test plan • Conduct daily testing meetings with 3rd party vendor/partner and WF • Conduct daily project meetings with project team leaders, upper management, & vendor/partner management • Manage defect resolution for both internal and external teams • Drive issue escalation to appropriate teams throughout the day and nighttime hours as needed to ensure timelines are met • Work closely with the data team to ensure the data needs are met for both internal and external testing teams, as well the planning for new data needs for each stage gate/phase of testing to ensure the project plan is not deviated by logistical needs • Communicate daily metrics of testing efforts to Upper Management • Work closely with project team to ensure the project schedule is on track • Schedule data transfer between vendor and WF • Triage of new and open defects as needed daily • Create and maintain broken working relationships between vendor/partner and WF teams • Communicate to needed teams any obstructions and the root cause to continue ensure testing can continue Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sr QA Lead

  • Mar 2015 - May 2015

  Greater Minneapolis-St. Paul Area • Mobile device testing for multiple IOS platforms (Ipones to Ipad devices) • Working together with in-house teams to enhance test case creation • Working with offshore teams for on mobile device testing and defect solutions • Worked closely with third party venders on new development • Coordinated with the BA and dev teams on testing efforts for third party venders • Lead the testing of SAAS for mobile devices within the medical industry



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Sr QA Lead

  • Oct 2014 - Jan 2015

  Greater Minneapolis-St. Paul Area • Consulted offshore teams with manual and automated testing • Mentoring test leads • Created test plans for projects • Communicated results with upper management and development leads. • Worked closely with process and development • Worked with offsite QA manager to build new artifact deliverables and processes



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Principal QA Lead/Manager

  • Mar 2013 - May 2014

  Greater Minneapolis-St. Paul Area • Manage a team of up to 6 across onsite and offsite locations with manual and automated testing • Began the process to automate the existing test suit for 5 applications concurrently in QTP, and Selenium • Created SQL queries to pull data for testing and validation • Began use of the Google Postman for automated API testing • Mobile device testing with Device Anywhere for multiple devices. • Create a test server that houses a suite of virtual machines that allowed QA (from all… Show more • Manage a team of up to 6 across onsite and offsite locations with manual and automated testing • Began the process to automate the existing test suit for 5 applications concurrently in QTP, and Selenium • Created SQL queries to pull data for testing and validation • Began use of the Google Postman for automated API testing • Mobile device testing with Device Anywhere for multiple devices. • Create a test server that houses a suite of virtual machines that allowed QA (from all locations) to work together real time with Developers, UAT, and Upper Management for testing and defect resolution • Conducted daily defect review meetings as needed • Repaired and maintained the relationship between IT and Business • Acted as a stand in PM when needed • Worked with outside customers to build technical relationships with their IT teams to be able to work together to test in environments emulating their own • Managed testing schedules • Conducted multiple application testing efforts concurrently • Manage the preparation & acquisition of the Meaningful Use certification • Created Test scripts in QC • Conducted pier reviews of test scripts • Mentored both junior test analyst as well as Interns with test case, test plan creation and executions • Participated in daily upper Management meetings • Created Test plans • Conducted Requirements walk through • Assisted the BA in requirements creation • Participated in daily stand ups • Worked with both Waterfall and Agile test methods • Worked with Development Manager and Business to create the scope of new releases • Created test schedules to cover multiple projects • Preformed SAAS testing on the web version of the ExitCare application • Managed and assisted in the testing of the connectivity to the cloud for streaming video’s to the medical industry • Managed and assisted in the testing of the modified end to end of SAAS/Cloud of the patient education information in print form. Show less



Cargill

• Sr. QA Analyst

  • Sep 2012 - Oct 2012

  Greater Minneapolis-St. Paul Area Created test cases with Test Manager/TFS Worked with development in day to day operations to insure quick resolution to application quality Worked with users internationally for better user experiences Work with Architect, BA’s, and Business to document the most testable and recreate able requirements possible Assumed control of daily builds pushed to the Test Environment for defect retest using TFS Logged defects into the MS Test Manager suite and assigned to future releases



HB Fuller

• QA Manager

  • Dec 2011 - Jul 2012



H B Fuller

• Sr. QA Lead

  • Dec 2011 - Jul 2012

  Twin Cities Created test strategies for global operations Worked with BI team to implement a testing methodology Member of the global PMO to ad quality to multiple areas of the IT department Worked with Microsoft visual studio and HP QC to find the best tool for HBF Project Manager Created a relationship between business and IT that did not exist Mentored the PMO in QA Created the Corporate Test Plan Template Created all Test support document templates for the PMO Worked… Show more Created test strategies for global operations Worked with BI team to implement a testing methodology Member of the global PMO to ad quality to multiple areas of the IT department Worked with Microsoft visual studio and HP QC to find the best tool for HBF Project Manager Created a relationship between business and IT that did not exist Mentored the PMO in QA Created the Corporate Test Plan Template Created all Test support document templates for the PMO Worked with project teams to make requirements more testable Created a defect/issue tracking tool in SharePoint and worked with the Business SME’s to use it Worked with the European Team to get solid requirements from an outside vendor Show less



RCIS: Rural Community Insurance Services

• United States
• Insurance
• 500 - 600 Employee

• Senior QA Analyst Consultant

  • Jul 2011 - Oct 2011

  Twin Cites area Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Documentation Create & test End to End test cases or Mainframe to Web to Desktop Work with test team to identify best testing procedures per release Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Identify unknown requirements from Design Documents Provide recommendations for Defect handling Mentor Jr. level… Show more Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Documentation Create & test End to End test cases or Mainframe to Web to Desktop Work with test team to identify best testing procedures per release Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Identify unknown requirements from Design Documents Provide recommendations for Defect handling Mentor Jr. level testers on the team Provide detailed information for defects & testing progress to PM, UAT SME, & Upper management Assist Production Support with resolution to production issues as needed Show less



Fluke Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Sr. QA Analyst

  • Jan 2011 - Jun 2011

  Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Document Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Held weekly to daily QA Scrums with the QA team and outside vendor both in test case dev, and test execution Identify unknown requirements from Design Document Begin coordination of UAT expectations Manage all functional testing efforts Document Data… Show more Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Document Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Held weekly to daily QA Scrums with the QA team and outside vendor both in test case dev, and test execution Identify unknown requirements from Design Document Begin coordination of UAT expectations Manage all functional testing efforts Document Data Warehouse Requirements with Users and BSA’s for full testing coverage Manage defect’s Created new artifacts for test estimation signoff Assist PM’s to create long term Project schedules Show less



Blue Cross Blue Shield MN

• QA Coordinator/Test Lead

  • Jun 2010 - Dec 2010

  Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Document Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Held weekly to daily QA Scrums with the QA team and outside vendor both in test case dev, and test execution Identify unknown requirements from Design Document Begin coordination of UAT expectations Manage all functional testing efforts Data integrity… Show more Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Document Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Held weekly to daily QA Scrums with the QA team and outside vendor both in test case dev, and test execution Identify unknown requirements from Design Document Begin coordination of UAT expectations Manage all functional testing efforts Data integrity testing Create PL SQL queries Estimating testing efforts for multiple projects concurrently Assist testing Leads across multiple Projects Document Data Warehouse Requirements with Users and BSA’s for full testing coverage Coordinate / Managed testing between Offshore dev team Client MGT and testing lab Team # 7 on sight and in India Manage defect’s Created new artifacts for test estimation signoff Coordinate with Environment managers across multiple Companies to create sound test environments Work with Architects, BSA’s, and Business to document the most sound requirements possible Assist PM’s to create long term Project schedules Show less



Questar Assessment Inc.

• Education Administration Programs
• 100 - 200 Employee

• QA Test Lead

  • Apr 2010 - Jun 2010

  Created Functional Test cases Implemented Structured QA Practices Advised on Automation testing Implemented QA repository Testing of Data conversion of data\ per state into the Data Warehouse and then testing data integrity (both in the warehouse and back to the state education dept’s. per state)



RBC Dain Raucher

• Sr QA Analyst / Lead

  • Apr 2006 - Nov 2008

  Create Test plans Create Test cases with Test Director Coordinate between Business and Development Manage testing environments Coordinate testing efforts between Toronto/Off shore and MPLS Conduct production validation/support for post conversion and new implementation of code Manage UAT testing Create UAT signoff and evidence documents Train new QA staff Coordinate testing efforts between automated and manual Manage transition of all manual testing to new test… Show more Create Test plans Create Test cases with Test Director Coordinate between Business and Development Manage testing environments Coordinate testing efforts between Toronto/Off shore and MPLS Conduct production validation/support for post conversion and new implementation of code Manage UAT testing Create UAT signoff and evidence documents Train new QA staff Coordinate testing efforts between automated and manual Manage transition of all manual testing to new test team in Canada Coordinate with multiple teams for testing efforts Work with BA's to build more precise requirements Lead testing efforts on multiple projects Write SQL scripts for testing efforts Testing of Compliance applications Testing and coordination of outside vender applications Show less



GMAC ResCap

• QA Analyst/ Lead

  • Sep 2006 - Feb 2007

  Lead Team of 9 testers and 4 UAT Worked with 2 BA’s Create Test plans Create Test cases with Test Director Train new QA staff Implement QA process Document QA process Coordinate with multiple teams for testing efforts Work with BA's to build more precise requirements Train Dev team on Test Director Lead testing efforts on multiple projects Write SQL scripts for testing efforts



Summa T.G.

• Project Manager

  • Feb 2006 - May 2006

  Poughkeepsie, NY Coordinated needs between three companies. Oversaw the Operations of the EdgeNet team both onsite and offsite Kept detailed reports of issues and successes Created a daily Status Report for the Test Team & Management Resolve issues as they arise •Created a positive work environment to work in Created Test plans Created Test cases with Test Director Trained new QA staff Implemented QA process Documented QA process Coordinated with multiple teams for testing… Show more Coordinated needs between three companies. Oversaw the Operations of the EdgeNet team both onsite and offsite Kept detailed reports of issues and successes Created a daily Status Report for the Test Team & Management Resolve issues as they arise •Created a positive work environment to work in Created Test plans Created Test cases with Test Director Trained new QA staff Implemented QA process Documented QA process Coordinated with multiple teams for testing efforts Worked with BA's to build more precise requirements Trained Dev team on Test Director Led testing efforts on multiple projects Wrote SQL scripts for test sting efforts Show less



Asurion

• QA Lead/ Project Manager

  • Aug 2005 - Nov 2005

  Nashville TN. Created test cases from Requirements Documentation for IntelliSet, Axapta, & ConnectShip. Mentored the junior team in Methodologies and Processes. Created test data for testing. Created Documentation templates for the test team. Worked with Axapta to modify test data. Managed the Load Test team in regards to testing priorities. Consulted with the Business Analysts for the best test strategies



Gallagher Financial Systems Inc

• Automated QA Specialist

  • Jun 2005 - Aug 2005

  Nashville, TN. Created TSL scripts in Winrunner and turned to QTP object-oriented testing for NetOxygen (automated Home Loan program). Modified along with trouble shooting of existing TSL scripts. Updated MS SorceSafe with new and updated TSL code. Updated MS SorceSafe with DataTables for population of the application



Sun Micro Systems

• QA Analyst

  • Sep 2003 - Apr 2004

  Broomfield, CO Performed Black Box testing of multiple databases. Tested data base migration and conversion. Performed web testing Java Base (Mozilla, Netscape). Performed End - End testing of Apollo System, End - End Sun Ray to HTTP, XML Web Testing. Created Test Cases. Assisted team members in Process & Methodology. Ensured requirements were met with test cases. Tested Seibel (windows base converted to sun ray base) SQL queries. Performed both Black/White box application… Show more Performed Black Box testing of multiple databases. Tested data base migration and conversion. Performed web testing Java Base (Mozilla, Netscape). Performed End - End testing of Apollo System, End - End Sun Ray to HTTP, XML Web Testing. Created Test Cases. Assisted team members in Process & Methodology. Ensured requirements were met with test cases. Tested Seibel (windows base converted to sun ray base) SQL queries. Performed both Black/White box application testing. Performed Integration Testing with Multiple Boundary Systems. Coordinated / Managed testing from offshore teams in Australia, Hong Kong, & Turkey Team # 6 Show less



United States Army / Army National Guard

• Fire Direction Control Chief

  • Jan 1990 - Apr 2003



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• QA Analyst

  • Aug 2000 - Jun 2001

  Greater Atlanta Area Automated Test scripts and Batch Jobs for complex queries of client-sever to Mainframe DB's. Created Simulated Data Bases for Automated Testing that mirrored production. Created WinRunner test scripts for Acceptance & Regression Testing on new and existing builds. Created Automated Scripts to compare databases to ensure migration, & integrity of data through the billing system (Amdocs). On-site Test lead and provided mentoring in test cycle processes and procedures to Jr… Show more Automated Test scripts and Batch Jobs for complex queries of client-sever to Mainframe DB's. Created Simulated Data Bases for Automated Testing that mirrored production. Created WinRunner test scripts for Acceptance & Regression Testing on new and existing builds. Created Automated Scripts to compare databases to ensure migration, & integrity of data through the billing system (Amdocs). On-site Test lead and provided mentoring in test cycle processes and procedures to Jr. members of the team. Tested UNIX based applications. Tracked Data integrity with Batch SQL processing jobs. Test Data conversion for Legacy to DB2 data bases Input Test Data to follow through billing cycle. Ensured GUI front-end connected correctly with UNIX Back-end. Performed Web testing of Wireless communications (Nextel). Wrote test cases for Web & UNIX based applications. Administrated PVCS Tracker. Administrated UNIX Database. Setup NT Server and administrated NT Network. Show less



EDS, Inc

• Lead QA Analyst

  • Aug 1999 - Apr 2000

  Ft. Knox, KY Test Lead for user acceptance testing Designed test strategies for software applications. Created and execute test cases for new and existing systems. Designed and develop automated test scripts using Mercury test tools. Implemented Test Director to serve as test case baseline storage, defect tracking, supervision of test team productivity, defect tracking, Version control, and report generation. Provided status and test result reports with TestDirector to management and… Show more Test Lead for user acceptance testing Designed test strategies for software applications. Created and execute test cases for new and existing systems. Designed and develop automated test scripts using Mercury test tools. Implemented Test Director to serve as test case baseline storage, defect tracking, supervision of test team productivity, defect tracking, Version control, and report generation. Provided status and test result reports with TestDirector to management and project team. Show less



Delta Technology

• System Eng.

  • 1997 - 1999

  Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Documentation Create & test End to End test cases or Mainframe to Web to Desktop Work with test team to identify best testing procedures per release Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Identify unknown requirements from Design Documents Provide recommendations for Defect handling Mentor Jr. level… Show more Review System Requirements Create Master Test Plan with the Agile testing method Create Test Objectives Documentation Create & test End to End test cases or Mainframe to Web to Desktop Work with test team to identify best testing procedures per release Attended daily Requirements Scrums with Proj. Management, BSA’s and Architects’ to solidify requirements Identify unknown requirements from Design Documents Provide recommendations for Defect handling Mentor Jr. level testers on the team Provide detailed information for defects & testing progress to PM, UAT SME, & Upper management Assist Production Support with resolution to production issues as needed Show less



Bennett funding group

• Cave Guide

  • 1988 - 1989