Experience

Zamp Solar LLC

• Technical Operations Manager

  • Mar 2021 - Present

• Operations Manager

  • Aug 2017 - Mar 2021

• Accounts Manager

  • Nov 2015 - Aug 2017

  Partner with Sales, Operations, and Distribution personnel to pro-actively manage distributor, mass retail, and key retail customer orders from cradle to grave – receive and evaluate POs, translate and enter sales orders and work orders, analyze and monitor inventory availability vs. shipping windows, and communicate and execute PO change requests and order modifications. Work with cross-departmental teams to coordinate mass retail on-boarding process including understanding master buying agreements and logistics requirements, creating new UPC codes, establishing and communicating timelines, collecting and publishing volumetric and marketing data, managing EDI connections, etc.



Grape Solar, Inc.

• United States
• Renewables & Environment
• 1 - 100 Employee

• Director of Retail Operations

  • Apr 2015 - Oct 2015

  Managed key accounts, oversaw new business development among national retailers, managed on-boarding operations with new retail partners and coordinated EDI set-up and management.Developed annual sales forecast and created and distributed KPI reports on a weekly, monthly and annual basis. Analyzed sales data and made recommendations to senior management for improving growth and performance.

• Senior Sales / Customer Service Representative

  • Mar 2011 - Mar 2015

  Account Management Compliance Role:Growing revenue by double digit percentages by focusing on high quality customer service, obtaining new customers, refining marketing programs and creating and presenting in-depth training workshops ERP Role:Improve company profitability by streamlining processes, monitoring system data quality and analyzing sales and purchasing history.

• Customer Service Representative

  • Apr 2011 - Dec 2011


MSL/Willamette Pass Resort
• Guest Relations

  • Oct 2010 - Apr 2011


Burley Design

• United States

• Account Executive/Warranty Manager

  • Mar 2005 - May 2008

  Analyzed Burley sales history to develop a single comprehensive master list of replacement parts and cross-referenced product schematics to assist our customer base and sales team in navigating highly complex and technical material.Mapped the Burley Returns Material Authorization system and developed new policies and procedures to make the process quicker, more accurate and more efficient. Headed product team at Burley to redesign recumbent line and develop new high-end performance model.Grew Burley bicycle sales by 50% each year

• Sales Support/Customer Service

  • Feb 2004 - Mar 2005

  Supported the sales staff by answering inbound calls, backing up Account Executives when they were out of the office, Working with customers in a calm reassuring manner to quickly investigate and resolve issues as they arose, talked with customers to identify and interpret their needs, answer questions and provide appropriate information. Sales and Service, Angle Lake Cyclery



Angle Lake Cyclery

• United States
• Wholesale

• Sales and Service

  • Feb 2003 - Dec 2003

  ·Work with customers to determine their needs and find the best solutions for them. ·Receive and inspect bicycles brought in for repair. ·Provide repair estimates and write work orders. ·Merchandise product. ·Open and close store when owner absent. ·Place special orders. ·Maintain sales and service records. ·Work with customers to determine their needs and find the best solutions for them. ·Receive and inspect bicycles brought in for repair. ·Provide repair estimates and write work orders. ·Merchandise product. ·Open and close store when owner absent. ·Place special orders. ·Maintain sales and service records.



BikeE Corp

• United States
• Motor Vehicle Manufacturing

• Customer Service Manager

  • Mar 2000 - Sep 2002

  Built the BikeE Customer Service department from the ground up including developing and implementing a comprehensive set of customer service policies and procedures and training staff. I designed and edited a uniform series of manuals and documentation for our product line as well as wrote and edited promotional materials for publication in bicycling and life-style magazines.

• Sales Support

  • Mar 1999 - Mar 2000

  I Supported the sales staff by answering inbound calls, backing up Account Executives when they were out of the office, Working with customers in a calm reassuring manner to quickly investigate and resolve issues as they arose, talked with customers to identify and interpret their needs, answer questions and provide appropriate information