Experience

KTL Australia Pty Ltd

• Australia
• Import & Export
• 1 - 100 Employee

• Operational Specialist

  • May 2022 - Present



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Training Facilitator

  • Apr 2020 - May 2022

  Currently working as a Learning and Development Facilitator as I have passion for ensuring new trainees are equipped with the required skills and are able to confidently undertake their role in a Call Centre environment.

• Customer Service Officer

  • Nov 2018 - Apr 2020

  Have delivered customer service to the most vulnerable customers in Australia and have developed my skills very quickly. Moved onto a floor-walking role which consists of walking around the whole floor helping other Customer Service Officer's on the phone with their complex enquiries.



BOSS Executive Group

• Australia
• Security and Investigations
• 1 - 100 Employee

• Security Guard

  • Jul 2018 - Nov 2018

  Have attended events that involved interactions with customers and crowd controlling. Also guarded properties and stores from midnight onward. Have attended events that involved interactions with customers and crowd controlling. Also guarded properties and stores from midnight onward.