Experience

Keller Williams Flagship of MD

• Real Estate
• 100 - 200 Employee

• Real Estate Consultant

  • Jan 2021 - Present

  Annapolis, Maryland, United States



Coldwell Banker Realty

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Consultant

  • Apr 2016 - Jan 2021

  Annapolis, Maryland Educates clients on pricing, staging, and marketing techniques to facilitate the sale of their home Advises buyers on how to make an offer on properties, in addition to managing title companies, inspectors and lenders Negotiates contracts of sale and purchase



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Service Representative

  • Sep 2013 - Mar 2017

  Annapolis, Maryland Researched and rapidly resolved client conflicts in a faced-paced environment, utilizing excellent customer service skills to maintain key accounts Developed knowledge of internal processes and industry's best practices to optimize service delivery Constructed and supported branch initiatives, promoting and educating members as well as teammates on Navy Federal products and services Established an in-depth understanding of product and service information in addition to… Show more Researched and rapidly resolved client conflicts in a faced-paced environment, utilizing excellent customer service skills to maintain key accounts Developed knowledge of internal processes and industry's best practices to optimize service delivery Constructed and supported branch initiatives, promoting and educating members as well as teammates on Navy Federal products and services Established an in-depth understanding of product and service information in addition to banking requirements federal regulations and obtaining an extensive experience in cash handling Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Business Office Associate

  • Jan 2011 - Sep 2013

  Virginia Beach, Virginia Managed the office team as the Manager on Duty by implementing valuable leadership, oral and written communication skills, thereby earning associate's respect Applied core knowledge of financing and payment methods, to effectively and promptly communicate sensitive or technical information, adhering to regulatory and corporate guidelines Reconciled safe refunds, opened cash drawers in the morning and closed in the evening Handled and counted large sums of cash and checks… Show more Managed the office team as the Manager on Duty by implementing valuable leadership, oral and written communication skills, thereby earning associate's respect Applied core knowledge of financing and payment methods, to effectively and promptly communicate sensitive or technical information, adhering to regulatory and corporate guidelines Reconciled safe refunds, opened cash drawers in the morning and closed in the evening Handled and counted large sums of cash and checks during fast-paced auctions Mastered Privacy Act expertise, protected digital/printed customer information, and Improved software knowledge: Lotus Notes, Microsoft word and PeopleSoft, Excelled through extensive training, provided world-class customer service and achieved top customer service ranking Show less