Experience

Cass Burch

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Certified Technology Expert/ Assistant Finance Manager

  • Aug 2012 - Present

  • Assists customers in selecting a vehicle by explaining each model’s features and benefits, while describing all optional equipment. • Qualifies and guides buyers by understanding buyer's requirements, budgets, and interests • Matches specifications of various models and built rapport with auto sales team • Closes sales by overcoming objections, asking for sales and negotiating price • Completes sales and purchase contracts, explains provisions, offers warranties, services, and financing. • Stays current on new products, features, accessories and attended product and sales training • Maintains a buyer follow-up system that encourages repeat and referral business and contributes to customer satisfaction • Two Time Mark of Excellence Award winner for distinguished car sales and exemplary customer satisfaction surveys



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant/ Data Expert

  • Oct 2003 - Jul 2012

  • Sold all products and services offered by the Company • Met all sales objectives; handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders • Maintained strong knowledge of Company products, accessories, pricing plans, promotions, and features • Maintained knowledge of competitive offers and provides critical market feedback to the Store Manager regarding local competition and product/service needs • Handled service inquiries from customers • Provided efficient, courteous customer service and assistance in all aspects of product offerings and services • Developed new office operations to help alleviate the need for customers to address the Manager on Call