Chad Pool
Retail Operations Manager at Siser North America- Claim this Profile
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Topline Score
Bio
Credentials
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XRITE Color Specialist
X-RiteAug, 2016- Sep, 2024 -
Graphtec Certified Techncian
Graphtec America Inc.Mar, 2015- Sep, 2024 -
Roland Certified Technician
Roland DGAJan, 2014- Sep, 2024 -
SGIA Certified Digital Color Professional
Specialty Graphic Imaging Association (SGIA)Jul, 2019- Sep, 2024 -
SGIA Qualified Digital Color Professional
Specialty Graphic Imaging Association (SGIA)Jun, 2019- Sep, 2024
Experience
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Siser North America
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Textile Manufacturing
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1 - 100 Employee
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Retail Operations Manager
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Mar 2020 - Present
- Manages Print Cut channel for Siser North America - Assist in development and testing of HTV materials and coinciding equipment - Assist in direct to consumer sales - Attend trade shows and training seminars - Responsible for developing and growing all retail partnerships - Manages Print Cut channel for Siser North America - Assist in development and testing of HTV materials and coinciding equipment - Assist in direct to consumer sales - Attend trade shows and training seminars - Responsible for developing and growing all retail partnerships
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STAHLS'
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Germany
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Retail
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Digital Production Manager
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Jan 2019 - Mar 2020
• Supervise three shifts of day to day operation of digital transfer production• Implement new procedures and introduce new products including roll-to-roll sublimation process resulting in companywide 60% cost savings• Cross train and educate personnel on digital technology• Ensure daily orders are produced and met to quality standards• Responsible for producing and implementation of specialty projects and high volume orders (Michaels, NBA, MLB, ATT, Columbia)• Spot check, color profile and linearization of equipment • Educate and provide support for digital production technicians
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Quality Experience Sales Manager
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Jan 2018 - Jan 2019
• Conducted support and sales of equipment and product offering• Managed 4 direct employees as well as 5 remote• Monitored sales quotas and CRM numbers of personnel• Provided and oversee data on call volume/tech support via Microsoft CRM• Cross trained individuals on technical knowledge and customer growth through support• Provided leads and support for outside sales representatives• On-site installation, support and education
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Technical Support Team Lead/Manager
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Sep 2014 - Jan 2018
• Provided technical assistance and installation of large format equipment• Remote installation and troubleshooting via PC• Research and development of new equipment and technology• Managed day-to-day operation and personnel• Performed 30+ educational seminars cross country• Trade show professional
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Customer Support Specialist
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Aug 2012 - Nov 2014
• Fielded inbound calls pertaining to sales and education• Performed outbound call campaigns• Exceptional performance in upselling equipment• Problem solved and provided solutions to existing and future customers• Trade Show professional
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Education
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2008 - 2010
Macomb Community College
Community
