Experience

Grandstand Glassware + Apparel

• Business Development Manager

  • Oct 2017 - Present

  Managing +100 client accounts, production procedures and ensuring customer expectations are achieved by overseeing contractual obligations. Provide on-site support, training and communication with essential personnel. • Assist Director with hiring, training, staff development including performance directives and SOP guidelines of +20 direct reports. • Track weekly production schedule of +1500 orders, lead time metrics and operational costs ensuring maximum profit. • Resolve client concerns and inefficiencies within 48hrs by monitoring a rush request schedule and emergency meetings. • Maintain and build professional relationships by traveling to client facilities 1-2 times per month, reviewing customer expectations and contracted documents. Show less



LabCorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Area Operations Manager

  • Nov 2015 - Oct 2017

  Oversaw the management and sample processing of the Specimen Accessioning department including staffing of 20-25 direct reports, process development, training, annual review administration/hiring practices. ● Transitioned staff through +30 SOP updates, 10 of which included Clinical Trials sample processing and 2 critical system conversions. ● Partnered with Key Account Executives to implement new collection procedures resulting with a 22% net increase in sample volume. ● Collected and analyzed workforce data achieving a decrease in processing errors by 17% on average. ● Developed +20 employees through structured feedback sessions, determined each employees path for professional growth through teaching and training sessions. Show less



Ameritox

• United States
• Biotechnology Research
• 200 - 300 Employee

• Field Operations Manager

  • 2013 - 2015

  Provided area leadership and executed staffing strategies, including management of 15-25 direct reports, process development, and training throughout a network of multiple locations spanning 6 states. ● Reduced labor cost by 70% within territory by implementing new scheduling procedures and Salesforce (CRM) reporting tools. ● Increased customer account retention to 2nd highest in the company by executing customer support tools and feedback surveys. ● Directed 5-7 monthly compliance audits to review HIPAA and company regulations. ● Led weekly training sessions to safeguard all employees were up-to-date on company SOP’s. Show less



Euro Tool Inc

• United States
• Renewable Energy Semiconductor Manufacturing

• National Sales Director

  • 2011 - 2013

  Led overall sales/business operations for leading wholesale distributor totaling annual sales of $37M in revenue servicing both retail and Ecommerce customers. Managed 5-8 staff members, including outside sales representatives and inside customer support staff. • Developed sales and marketing strategies utilizing data to maximize and tactically drive growth within the US marketplace. • Developed and implemented the annual sales planning and forecasting processes. • Employed a metrics management platform to shift business mix to high-margin products and high-volume customers. • Developed new customer accounts resulting in overall new business growth of +$2M. • Increased total company sales by an average of 19% annually over a 3-year period. Show less



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Area Sales Representative

  • 2008 - 2010

  Managed 3rd party customer freight and logistical operations for 30 accounts per month. Served as team sales lead by organizing and implementing monthly sales strategies, leading to a rise in prospecting and additional sales calls. • Acquired 4-6 new customers per month by cold calling, resulting with a total of $450K new revenue. • Negotiated service rates for customers and contracted rates with transportation suppliers to maximize profits. Managed 3rd party customer freight and logistical operations for 30 accounts per month. Served as team sales lead by organizing and implementing monthly sales strategies, leading to a rise in prospecting and additional sales calls. • Acquired 4-6 new customers per month by cold calling, resulting with a total of $450K new revenue. • Negotiated service rates for customers and contracted rates with transportation suppliers to maximize profits.