Experience

FanDuel
• VIP Account Manager


MotorCity Casino Hotel

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• VIP REPRESENTATIVE

  • Jan 2017 - Mar 2021

  Acts as a liaison with all other casino departments. Makes responsible decisions pertaining to comping. Interacts with the hotel department for comping of rooms and food. Resolves guests’ disputes regarding comping of hotel rooms. Resolves guests’ disputes with all other departments. Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing. Attends in house and other outside venue events. Establishes and maintains customer base. Enrolls new players. Reactivates archived players. Safeguards the assets of MotorCity Casino. Identifies recruits, greets and services guests. Ensures guest satisfaction. Interacts with all customers on a professional level. Train/ coach new hires. Show less

• Front Desk Agent / PBX

  • Jan 2014 - Jan 2017

  Greeted guests and responded to guest inquires, requests, and issues in a timely, personable, and efficient manner. Inform guest about payment methods and verified all credit card data. Initiated and implemented upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Managed large amounts of inbound and outbound calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives. Show less