Chad Musteen

Ecommerce Manager at HOWSE
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Contact Information
us****@****om
(386) 825-5501
Location
Bentonville, Arkansas, United States, US

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Bio

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Credentials

  • CPR/AED/First Aid
    American Red Cross
    Sep, 2020
    - Oct, 2024

Experience

  • HOWSE
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Ecommerce Manager
      • Feb 2022 - Present

      • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.• Constructed new payment systems for online orders to optimize website shopping and boost sales.• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.

    • Inventory and Logistics
      • Jan 2021 - Present

      • Verified accurate account invoicing through collaboration with accounting department.• Managed system support functions to set priorities and service levels expectations.• Processed and entered customer orders into database and provided proactive customer service for accounts.• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

  • VISIT BENTONVILLE
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Sport Sales Manager
      • Aug 2019 - Oct 2020

      • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.• Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.• Evaluated performance against goals and implemented appropriate development plans.• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.• Met with clients, delivering presentations and educating on product and service features and offerings.• Resolved customer issues quickly to close deals and boost client satisfaction.• Established and cultivated solid business relationships with new or existing customers.• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

  • First Tee
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Life and Golf Skills Coach/Sales Associate
      • May 2019 - Aug 2019

      • Examined and strengthened youth participants golf skills and help fix any problems they might have while instilling core values in the kids aged between 7-18 • Examined and strengthened youth participants golf skills and help fix any problems they might have while instilling core values in the kids aged between 7-18

  • Fayetteville Parks and Recreation
    • Recreation Program Assistant
      • Mar 2017 - May 2019

      • Responded to public inquiries to provide information about programs and facilities.• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.• Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.• Compiled hourly user statistics to document usage, issues and incidents to complete daily report form. • Responded to public inquiries to provide information about programs and facilities.• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.• Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.• Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.

    • Interim Program Manager
      • Nov 2018 - Mar 2019

      • Participated in pilot tests and revised programs based on feedback and results.• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients. • Participated in pilot tests and revised programs based on feedback and results.• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Education

  • John Brown University Graduate School
    Master of Business Administration - MBA, Business Administration and Management, General
    2019 - 2021
  • University of Arkansas
    2016 - 2018
  • Northeastern Oklahoma A&M College
    Associate's degree, General Studies
    2014 - 2016

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