Sr. Business Analyst, Scrum Master

• Mar 2022 - Present

Currently working with the VA Supply Chain Management program Currently working with the VA Supply Chain Management program

Sr. Software Analyst

• 2012 - Mar 2022

Currently working on the Business Case Analysis Technical Support (BCATS) task for Veterans Administration. Scrum Master for LSM (Legacy System Modernization) team and performing intake analysis. Led the VA Health Administration Center project team through the Payer Operating Rules, Electronic Remittance Advice, Claims 835 Compliance and Claims 837 Compliance projects Facilitated requirements sessions and created the requirements specification documents, requirements traceability matrices, and master test plans for the projects in accordance with VA PMAS standards Created user guides for all affected systems including VistA, Fee Payment Processing System (FPPS), Claims Processing and Eligibility (CP&E), and EDI Web Viewer (EWV) systems Performed testing of the VistA Fee and FPPS systems supporting the member group programs by utilizing and updating existing test scripts and tracking defects Worked in conjunction with the Service Delivery & Engineering Department to create and manage operation acceptance plan documents through the approval process Show less

Project Management Consultant

• Apr 2014 - Sep 2015

Served as the interim Project Manager for a physician education program o Managed the day to day operations of the program o Managed the tasks and deliverables of the program staff o Provided recommendations and tools for process improvement o Provided dashboard status updates to program leadership o Developed SharePoint solutions to store and track program data and team tasks o Created clear roles and responsibilities for team members Served as the Project Manager and led an assessment of the provider’s physician referrals process o Assessed the current state process flows from a referring physician to a specialist physician for five affiliates o Identified the differences in business practices across five affiliates o Identified and interviewed Subject Matter Experts (SME’s) from across the medical network and affiliates o Created and managed the scope, project schedule, charter and communication plan Served as the Project Manager for a Midas+ system upgrade project o Managed the implementation of the Midas+ version 2012 o Managed conversion of the current database to the new platform o Created test plans for the upgraded systems o Created and managed the plan to back out Midas+ version 2012 on test servers o Managed the reinstall and test of Midas+ version 2011 Served as the Lead Consultant and Project Manager on a ICD-10 reports remediation project o Established timelines for the remediation of reports on the following systems: Epic Clarity, Epic Public RWB, Midas and SPS o Continuously tracked progress for report remediation for all reporting systems affected by ICD-10 o Reduced the inventory of Epic Private RWB reports needing to be remediated by 80% o Established a working relationship with the Quality Steering Committee in order to consolidate and standardize Core Measure reports Show less

Project Manager

• 2010 - 2012

Represented the customer service group for the Shield Advance project, a replacement of all claims adjudication and billing systems.o Served as the project manager for the Ancillary Claims Filing Rules Mandate project utilizing the agile methodologyo Led the requirements gathering and business process engineering efforts for the migration of the Individual Family Plan members to the new Facets health care information systemo Led the Facets 4.81 upgrade team in identifying business requirements and impacts to processes, reports, interfaces, and system configurationo Managed the work effort of multiple business analysts, ensuring their work was delivered on time with high quality results Show less

Lead Business Analyst

• 2006 - 2010

Served as the lead analyst on numerous projects for the customer service and corporate marketing divisiono Worked with project managers and other stakeholders to assess new requests and changes to existing information systems in order to identify financial, resource, and technical impacts across multiple functional areaso Took ownership and drove the adoption of the business requirements methodology across the organizationo Mentored and coached analysts in the requirements methodologyo Elicited, analyzed, documented, validated, and managed business requirements for complex cross functional initiativesResponsible for configuration and testing of the Facets claims processing systemo Provided solution engineering and analysis of business requirements to develop configuration design documentation and subsequently configure the new health care information system in the areas of claims, membership, and healthcare serviceso Provided environment management support by performing data migrations and defect management across multiple environments o Responsible for defect resolution, documentation, and tracking during user acceptance testing Show less

Change Manager

• 2005 - 2006

Led overall project management of organization design roadmap for the Flash Memory Groupo Responsible for all organization change management activities including: organization readiness for software deployments, assessing workload and mitigating burnouto Guided and directed training and communication strategieso Maintained the Flash Memory Group’s 0-6 month software deployment roadmapo Created post release stabilization mechanisms and managed their implementation

Project Manager

• 2002 - 2005

Responsible for all aspects of the reporting software group for the Distribution Channel Financial Information systemo Created the future vision and roadmap for the new financial reporting tool (Micro Strategy)o Managed the development team in creating all reporting against the migrated datao Created the training strategy and materials for all world wide geographic areas and business groups for 800 end userso Managed the coordination of business unit testing for the reporting applicationo Created the communication plan and strategy for the programo Managed the relationship with worldwide stakeholders o Created the ongoing support model to ensure the smooth transition of end users to the new system Show less

Lead Business Analyst

• 2000 - 2002

Managed numerous IT projects through the SDLC, achieving goals with high quality results within time and cost constraintso Created business charter and scope documents, project plans, communication plans, and risk/mitigation planso Managed project resources including developers, analysts, and SME’s to achieve project goalso Developed and deployed standardized requirements methodology for knowledge management projectso Led clients through the software evaluation and selection process Show less

Consultant

• 1997 - 2000