Experience

Poe & Associates, Inc.
• United States
• Civil Engineering
• 1 - 100 Employee
• Sharepoint Administrator

  • Jan 2023 - Present


Oklahoma National Guard

• United States
• Armed Forces
• 100 - 200 Employee

• 13B Cannon Crewmember

  • Apr 2007 - Present

  • Responsible for presenting a united team effort to ensure the successful completion of mission. • Overseeing objectives on multiple locations through delegation, trust and proper training. • Develop Standard Operating Procedures with input from all levels of the team and unit leadership. • Responsible for presenting a united team effort to ensure the successful completion of mission. • Overseeing objectives on multiple locations through delegation, trust and proper training. • Develop Standard Operating Procedures with input from all levels of the team and unit leadership.



Baker Hughes

• Norway
• Oil and Gas
• 1 - 100 Employee

• Information Technology System Analyst

  • Sep 2021 - Sep 2022

  Systems Analyst Ensure that employees across multiple departments have access to the assets necessary to complete their daily operations with minimal interruption. •Provide timely desktop support for the onboarding of new employees and relocation of current employees. • Responsible for imaging, configuring, deploying, and replacing PCs for new and current employees. • Conducts troubleshooting of software and hardware issues for computers, label printers, and multi-function printers, and directs them to the next level of support when necessary. • Assists with inventory management and asset tracking through ITAM (IT Asset Management) software. • Responsible for the installation and formatting of IP configurations for window-based servers Show less



St. Francis Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Desktop Support Engineer

  • Mar 2021 - Sep 2021

  Provide prompt and accurate customer service through technical assistance to hospital staff at all St. Francis and Warren Clinic locations. Responsible for the install, upgrade, and troubleshooting of hardware and software systems both on-site and remotely. • Responsible for addressing user tickets regarding hardware, software and networking. • Responsible for imaging and deploying PC’s, configuring and deploying thin clients and zero clients, and peripheral hardware replacement. • Conducts remote troubleshooting and guides users with simple, step-by-step instructions by asking targeted questions to diagnose problems. • Test alternative pathways until issue is resolved and direct to the next level of support when necessary. • Record technical issues and solution in ServiceNow. • Follow-up with hospital staff to ensure their systems are functional and report feedback. Show less



T.D. Williamson

• United States
• Oil and Gas
• 700 & Above Employee

• System Administrator I

  • Oct 2018 - Mar 2020

  Ensure that employees across multiple departments have access to the assets necessary to complete their daily operations with minimal interruption. Provide timely desktop support for the onboarding of new employees and relocation of current employees. • Responsible for administration and operational integrity of all systems and applications as related to shop operations to include AX and Manufacturing Execution System. • Responsible for software upgrades and management to include deploying software through SCCM, installing open source software and loading software from shared drive locations. • Provides helpdesk support as assigned to internal and external customers for problem resolution. • Maintains and update/replace hardware as necessary to promote maximum efficiency across the company. • Leverage inside and outside resources to meet the needs of the organization. • Coordinate with vendors to provide estimates for budgets and documentation of major upgrades, replacements and related support contract costs. Show less



QuikTrip

• United States
• Retail
• 700 & Above Employee

• Service Center Analyst II

  • May 2013 - Aug 2018

  Responsible for providing exemplary customer service to internal and external Customers. Utilize analytical problem-solving skills and sound reasoning to resolve any IT-related problems, monitor alerts from automated systems, perform quality assurance testing of new programs and equipment and provide support and assistance to Service Center Analyst I employees as needed.• Utilize troubleshooting skills to identify, investigate, research and resolve end user issues.• Contact end users and assist in correcting alarm conditions, enter work-orders with Facility Support in accordance with established guidelines and procedures.• Monitor Server state in SQL Spotlight and escalate to other groups as needed.• Monitor and troubleshoot network conditions for over 800 locations.• Monitor store security systems and provide emergency response, details of each incident and contact appropriate personnel based on crisis management procedures.• Perform quality assurance testing on all programs and store computer hardware before they are deployed to the stores, and provide results and suggestions through detailed reports.• Proactively and effectively communicate with staff and management to ensure information is disseminated to all levels.• Provide leadership and guidance to the service center personnel in the absence of the Shift Lead.• Perform remote configuration changes and software updates using SCCM, Remote link and SQL Server Management Studio prior to onsite support.• Provide onsite support to store operations and Facility Support in all store opening processes.• Verify correct operation and provide support for troubleshooting the setup of hardware includes but not limited to computer related equipment, gas related equipment, telecommunication related equipment (including firewalls, routers, switches, wireless in-store networks), Radiant\FSC equipment, digital signage equipment and digital video recording equipment. Show less

• Relief Manager

  • Jul 2004 - May 2013

  • Assumes responsibility for the store, employees, and $185,000 in inventory.• Manage the shift by assigning tasks, following up with employees and to ensure proper completion.• Provide guidance and coaching to new employees to help them become well rounded employees capable of meeting company standard while improving customer service.• Ensure safe and timely completion of assigned tasks while providing excellent customer service.• Order, maintain and control inventory through previously established policies and procedures.• Enter Work orders for facility support technicians to repair or replace hardware as needed. Show less

• 11B Infantryman

  • Aug 2004 - Aug 2005


US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• 13M Multiple Launch Rocket System Crewmember

  • Aug 2002 - Aug 2004

  • Conduct 10-level maintenance on section equipment. • Use previously developed standards to ensure full integration into the unit and section • Conduct 10-level maintenance on section equipment. • Use previously developed standards to ensure full integration into the unit and section

• Store Clerk

  • Jul 2001 - Aug 2002