Customer Success Representative - Sales

• Jun 2023 - Present

Primary/Secondary Education Teacher

• Oct 2021 - Jun 2022

Marketing Sales Host

• Apr 2015 - Jul 2020

• Skilled at identifying, cultivating and stewarding priority clientele • Established and managed a portfolio of prospects to move through the pipeline in order to maximize player potential and impact revenue • Achieved targeted campaign goals by effectively implementing and executing a marketing strategy • Possessed a comprehensive understanding of diverse facets of the gaming industry due to employment experience • Collaborated closely with internal teams to optimize player experience • Regularly engaged with players and other team members during marketing promotions and events on the gaming floor Show less

Program Specialist / Counselor

• Mar 2007 - Apr 2015

• Served as a therapeutic resource for youth and adults involved with Children and Youth Services or Juvenile and Adult Probation • Facilitated and coordinated service provider meetings to ensure strategic planning and support team cohesion • Completed research spreadsheets and collected data to closely monitor program effectiveness • Provided problem-solving advice, information and educational referrals to clients and their families • Fluent in office related skills and applications • Established and implemented individualized service and transitional plans • Accessed community and governmental resources for the benefit of each client • Closely monitored compliance with program and community agency policies and rules • Conducted educational groups and facilitated community outreach activities Show less

Therapeutic Staff Support

• Jun 2001 - Mar 2007

• Provided specialized treatment for children on the Autism Spectrum • Established individualized treatment plans and implemented behavioral interventions and modifications accordingly • Facilitated meetings with service providers • Engaged children in daily educational and social activities • Gathered and analyzed client data to monitor progress • Provided specialized treatment for children on the Autism Spectrum • Established individualized treatment plans and implemented behavioral interventions and modifications accordingly • Facilitated meetings with service providers • Engaged children in daily educational and social activities • Gathered and analyzed client data to monitor progress

Internship

• Jan 2001 - May 2001

• Collaborated with administration to implement a new membership drive and coordinate an annual fundraising event • Updated and streamlined the document management system • Collaborated with administration to implement a new membership drive and coordinate an annual fundraising event • Updated and streamlined the document management system