Exchange and Product Adoption Analyst

• Apr 2022 - Present

Head of Customer Success

• Jun 2020 - Mar 2022

Market Manager

• Jun 2019 - May 2020

Partnerships Manager

• Jan 2019 - Jun 2019

Relationship Manager

• Jan 2018 - Dec 2018

Manager - Product Specialist and Training Department

• Sep 2016 - Dec 2017

Product Specialist

• Mar 2016 - Sep 2016

Event Hire Consultant

• Jun 2015 - Mar 2016

Sales, Customer Service, Order Entry, Customer/Client Liason, Social Media Sales, Customer Service, Order Entry, Customer/Client Liason, Social Media

Inside Sales Account Manager

• May 2004 - Dec 2013

Sales - both inbound and cold calling as well as order entryCustomer Service – checking stock, retrieving tracking information, order guidance and alterationExternal stakeholder management by maintaining and nurturing relationships with our largest customers as well as suppliersAcquiring and managing key accountsDesigning fluid power and pneumatic systems to fit each customer’s unique needs utilizing highly refined listening, negotiating, assessment, and questioning skillsExpanded one account 150% in sales in 3 years from $40,000 annually to over $100,000Collaborating with our suppliers daily to ensure the timely delivery of goods to meet project deadlinesCorresponded with a wide variety of clientele daily and satisfied their distinctive requirementsProviding Administrative assistance to the Vice-President and Head of Sales including scheduling, account strategy and maintenance, and supplier interfaceInstituted new search techniques to better utilize customer sales information and reduce order entry timePurchasing and inventory managementAccounts receivable and accounts payable