Chad Hall

VP of Sales & Client Success at Spiceology
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Contact Information
us****@****om
(386) 825-5501
Location
Aliso Viejo, California, United States, US

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Carol L.

Few people have the opportunity to report to someone who is a coach and mentor. I had the honor of working with Chad for a little over 3 years as one of his many direct reports at AerServ / InMobi. What stood out most about Chad as a leader was not only his ability to effectively and efficiently create work flows and processes across multiple departments, but also his ability to inspire action with the utmost integrity and honesty. He has a genuine passion for people and individual growth. I was able to not only advance in the company through hard work and achieving goals, but also able switch to an Account Management role that was a better fit for my skills and qualities. I would not have realized this or pushed myself to make the switch without Chad’s guidance. It goes without saying that Chad is an effective communicator. He would be an asset in any leadership role.

Thomas Seaman

I worked with Chad for 3 years during my time at Aerserv/Inmobi and was fortunate enough to report into him for 2 of those 3 years. Although Chad and I worked in different business functions, to begin with, he did a fantastic job of operationalizing, empowering, enabling and mentoring myself and team. Chad’s mix of business and technical acumen allows him to be a persuasive leader capable of bolstering the process of sales, operations, product, and technical teams.

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Credentials

  • MAP Management Workshop
    MAP

Experience

    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • VP of Sales & Client Success
      • Jun 2020 - Present

      Leading Spiceology's Sales, Client Success and Customer Support on all B2B channels including Foodservice, Retail, Online Marketplaces and Gifting.Spiceology is the fastest-growing private spice company in the US and was recently named to both the Inc 5000 and Entrepreneur 360 fastest growing company lists. We market and sell over 400 innovative blends and spices to both consumers and chefs, with a primary emphasis on growing market share in the B2B segment. Follow us at https://www.instagram.com/spiceology/ Show less

    • Head of Sales & Client Success
      • Aug 2019 - Jun 2020

    • Singapore
    • Advertising Services
    • 700 & Above Employee
    • Senior Director Of Operations
      • Jan 2018 - Jun 2019

      - Led 2018 sales and account management of all global mediation sales and account management for InMobi - Led sales operations & processes during integration of AerServ & InMobi for North America and Europe sales and account management teams - Successful integration of SFDC, sales processes and sales and account management teams - In 2019, led all NA, EU & META SMB sales and account management as well as global channel supply partnerships - Led 2018 sales and account management of all global mediation sales and account management for InMobi - Led sales operations & processes during integration of AerServ & InMobi for North America and Europe sales and account management teams - Successful integration of SFDC, sales processes and sales and account management teams - In 2019, led all NA, EU & META SMB sales and account management as well as global channel supply partnerships

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • SVP of Operations
      • May 2016 - Jan 2018

      -Led Business Development, Account Management & Ad Operations teams of 25+ employees-Implemented lead generation process & team that increased new business by 4x in one quarter-Implemented company systems of goal setting, communication rhythms, execution & accountability -Built company on-boarding plans, internal process documentation and implemented new sales tools

    • VP of Sales Operations
      • Nov 2015 - May 2016

      - Led BD / Sales and Account Management teams in hiring, strategic planning, development, goal setting and account growth- Built SDR team, process and operation to help 4x rate of new business signed and onboarded- Developed and implemented new sales process for BD, sales and account management teams- Reported directed to COO as part of Leadership team

    • Technology, Information and Internet
    • 700 & Above Employee
    • Director of Sales and Service at Restaurants on the Run
      • Mar 2015 - Oct 2015

      Restaurants on the Run was acquired by GrubHub in March of 2015. During this transition period, I was managing our Inside Sales, Outside Sales and Customer Service teams. Restaurants on the Run was acquired by GrubHub in March of 2015. During this transition period, I was managing our Inside Sales, Outside Sales and Customer Service teams.

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Customer Service & Inside Sales Manager
      • Jan 2014 - Mar 2015

      - Assisted in re-design of sales & service team, resulting in efficiencies, higher customer satisfaction and top customer retention & sales growth.- Lead team of 10 Inside Sales Specialists focused on growth and retention of top Customers and area sales in our 10 regional markets. Developed new goals, daily activities and communication rhythms for increased performance and accountability.- Oversee a department of 40 regional sales and service employees (including 3 floor supervisors) working out of 10 different locations covering our 10 regional markets.- Led successful acquisition & integration of our Chicago sales and service team.- Work cross-functionally with Marketing, External Operations, Technology, Accounting & Human Resources on company and department initiatives.- Work with Regional Operations Senior Management on sales building and logistic improvements.- Completion of Lean Sigma Management Training-Completed MAP Management Action Program-Knowledgeable and utilizing the business intelligence software, Tableau, for targeted sales generation & retention as well as business efficiencies Show less

    • Customer Service Manager
      • Apr 2011 - Jan 2014

      - Led team of over 25 Customer Service Representatives in multiple states.- Worked to improve level of service and efficiency between Operations & Service Team- Improved department Employee Net Promoter each year which led the company most quarters.- Implemented new contact center equipment through Lync and Zeacom which allows for growth and regionalization of the entire Customer Service Center.- Assisted in successful acquisitions of Seattle, Tulsa, Temecula and Houston.- Increase Customer Recovery and Retention % through outbound call campaigns.-Upholding Values Award Winner in 2011 Show less

    • Customer Support Supervisor
      • May 2009 - Apr 2011

    • HR Generalist
      • Jun 2008 - May 2009

    • Sales Representative
      • May 2006 - Dec 2008

Education

  • Washington State University
    Business Administration, Management & Operations
    2005 - 2008

Community

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