Experience

Quality Mill Supply

• United States
• Wholesale
• 1 - 100 Employee

• Branch Manager

  • 2022 - Present

  ·Lead and support customer service, warehouse, purchasing and inventory functions for the branch.·Provide all aspects of customer service; develop relationships, actively listen and respond to customer inquiries, process quotes, orders, returns, communicate needed pricing and delivery updates.·Work in cooperation with the sales team to best service the customer·Coordinate with corporate purchasing, inventory, and accounting departments to proactively resolve concerns.·Provide support to the outside sales team and other departments as needed.·Effectively communicate with all branch team members; for any customer-related issues, company directions (goals, policies), supplier information, marketing programs, etc. including conducting team meetings.·Participate in and delegate special projects.



Next Level Hospitality Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Regional Director of Environmental Services

  • 2021 - 2022

  • Directs and administers strategic, operational, fiscal and staff activities in accordance with established state and federal regulatory agencies.• Leadership, counseling, and motivation of multiple teams across multiple facilities in northeast Indiana. • Manage and inspect all long term care facilities to ensure compliance with infection control and quality standards. • Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility • Interviews, selects, hires, evaluates, and recommends termination of personnel in accordance with facility standards.• Performs regular inspections and evaluations of the facility; ability to recommend action items • Conducts regular staff meetings and communicates with members of other departments to coordinate activities • Schedules major project work, assuring that adequate staff and supplies are available• Consistently reduce costs through optimization of logistics planning for equipment and supplies• Direct co-worker rounding procedures and schedule, resulting in higher staff engagement and reduced turnover. • Promote and manage safety programs, ensuring policy adherence and proactive reduction in injuries.



Fort Wayne History Center

• Facilities Manager

  • 2019 - 2021

  • Direct all interior and exterior building maintenance and improvement projects from inception to completion while managing project timelines and budgets• Manage and inspect multiple museum facilities to ensure optimum presentation and quality standards. • Provide leadership to direct reports and contractors to ensure timely project completion. • Plan, organize, and implement multiple events weekly for diverse groups of all sizes.• Consistently reduce costs through optimization of logistics planning for equipment maintenance and supplies.• Provide high quality customer service in a team atmosphere.• Promote and manage safety programs, ensuring policy adherence and proactive reduction in injuries



Aflac

• United States
• Insurance
• 700 & Above Employee

• Benefit Consultant

  • 2018 - 2019

  •Customize insurance programs based on overall company initiatives, along with individual client specifications.•Dedicated oversight to ensure policy requirements are fulfilled, including form review and submission•Interview prospective clients to obtain policy and data relevant to their specific financial needs and preferences•Develop strategic business and marketing plan to promote continued preservation of current client base, while increasing networking opportunities and expanding company partnerships.•Provide detailed explanation of all features and advantages of various supplemental insurance policies to promote understanding and enrollment in multiple product offerings.•Analyze detailed company requirements to ensure appropriate coverage needs through programs provided.



Parkview Health

• Hospitals and Health Care
• 700 & Above Employee

• Environmental Services Supervisor

  • 2015 - 2018

  •Manage and inspect all hospital areas to ensure compliance with infection control and hospital quality standards. •Leadership, counseling, and motivation of multiple teams across multiple facilities in northeast Indiana •Planned, organized, and implemented co-worker on-boarding, scheduling, and assignments to meet company initiatives and goals•Consistently reduce costs through optimization of logistics planning for equipment and supplies•Direct co-worker rounding procedures and schedule, resulting in higher staff engagement and reduced turnover •Provide high quality customer service in a team atmosphere•Promote and manage safety programs, ensuring policy adherence and proactive reduction in injuries



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • 2013 - 2015

  •Planned, organized, and implemented employee staffing and workload•Execute and maintain daily, weekly and monthly strategic goals •Introduced cost saving measures in staffing and department layout resulting in higher profits and reduced turnover within two years•Assist in purchasing, selling, and supply negotiations for both residential and commercial customers•Increase customer sales and satisfaction through resolution of customer concerns•Provide high quality customer service in a team atmosphere•Assist in building and installation of various displays such as shelves, doors, cabinets, flooring, siding, etc.•Promoting and managing safety programs and ensuring policy adherence to requested items•Attend monthly training to maintain knowledge of product diversity and introduce new products



Do it Best Corp.

• United States
• Wholesale
• 700 & Above Employee

• General Manager

  • 2000 - 2012

  •Directly responsible for sales and profit performance in assigned store. •Work with Senior Management to establish and achieve goals, develop operating budgets and monitor performance. •Responsible for recruitment, selection, training and supervision of store staff, including succession planning and retention, to reduce turnover and promote engagement.•Work with buyers and planners to identify items and merchandise classifications and profit potential, ensuring appropriate visual presentation to maximize sales.•Establish and monitor all store standards and work with the Operations Manager and individual Department Managers to ensure successful implementation.•Direct the execution of promotional strategies and programs, assuring that they support sales, marketing, and profit objectives. •Assist in purchasing, selling, and supply negotiations for both residential and commercial customers.•Repair small equipment such as chain saws and lawn mowers, replacing and oiling parts, diagnosing malfunctions, and selling new equipment to clients.