Experience

Contract Glaziers Inc.
• Canada
• Construction
• 1 - 100 Employee
• Inventory Coordinator

  • Dec 2022 - Present


Cook Store Canada

• Canada
• Retail

• Warehouse Manager

  • May 2022 - Dec 2022

• Assistant Floor Manager

  • Jan 2022 - May 2022

• Warehouse Associate

  • Nov 2021 - Jan 2022


Aerotek
• Musicians
• 1 - 100 Employee
• On Premise Account Recruiting Manager

  • Oct 2019 - May 2020


Sutherland

• Information Services
• 1 - 100 Employee

• Various

  • Dec 2006 - Jul 2019

  Title/Positions held there are various but have included the following: Customer Service Representative/Consultant: Phone and chat based interactions assisting customers with both technical, account based, and billing questions and concerns. Utilizing different customer management based software and web based applications to address and document customer inquiries. Support/Supervisory Role: Chat based and in person support of our Customer Service Representatives regarding questions regarding their duties. Speaking to customers requesting a supervisor to de-escalate and address their frustrations, questions, and concerns. Team Lead Managing a team of consultants. Working with them to provide both positive and constructive feedback based on observation and data analysis while assigning goals, tracking progress, and following up with them. Meeting with upper management and clients in both live and teleconference mediums to discuss consultant, team, and center goals, achievements, and concerns (while creating action plans to solve for them). Training Associate (Trainer): Reviewing client created training material in an accelerated time frame to then facilitate it to a class of consultants. Creating training material for new systems, roles, and processes when not provided by the client to facilitate to those taking on the new responsibilities. Managing the consultants both in class learning as well as production floor practice. Teaching roles such as Customer Service Representative, Back office technical support, team leads, and training associates. Show less