Experience

Informa Markets

• United Kingdom
• Events Services
• 700 & Above Employee

• Senior Manager Sales Operations

  • Aug 2022 - Present

• Business Operations Manager

  • Jan 2022 - Aug 2022

• Business Operations Specialist

  • Sep 2020 - Jan 2022

• Customer Support Specialist

  • Mar 2018 - Sep 2020



Oakley

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service Team Lead

  • 2016 - 2017

  -Picked to lead a team directly under my supervisor to provide outstanding support with customer service as well as our top prescription and sport accounts needs.-Investigated and resolved customer and Dealer inquiries and complaints in an empathetic manner.-Solved unresolved issues with optical and sport accounts. -Provided accurate, specific, and timely performance feedback for CSRs.-Maintained up-to-date knowledge of product and service changes.

• Customer Service Representative I, II, III

  • Nov 2010 - 2016

  Oakley Customer service consisted of 3 specialist positions, specialist 1, 2 and 3. Through hard work and and great numbers I was able to achieve all 3 positions, each including a promotion. Specialist 1 - Provide world class support to direct customers.Specialist 2 - (promotion) Provide more technical support and knowledge of product to peers and customers.Specialist 3 - (promotion) Provide world class support to Oakley's Top Tier prescription and Sport Accounts. worked with sales reps and sales managers fulfilling orders for major accounts.



The Clubhouse at The Anaheim Hills Golf Course

• Anaheim Hills

• Banquet Supervisor

  • 2008 - 2010

  -Manage and oversee special events. -Ensure that all client needs are met and exceeded by ensuring that all fine detailing is maintained. -Coordinate staffing needs from multiple departments to complete projects within given deadlines. -Give input to management and take care of managerial tasks. -Manage and oversee special events. -Ensure that all client needs are met and exceeded by ensuring that all fine detailing is maintained. -Coordinate staffing needs from multiple departments to complete projects within given deadlines. -Give input to management and take care of managerial tasks.



The Clubhouse @ Anaheim Hills Golf Course

• Anaheim Hills

• Banquet Captain

  • 2006 - 2007

  -Lead Server to VIP guest -Lead Server to VIP guest