Chad Carr
Program Project Manager at Epiphany Management Group- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Intermediate Examination LifeCycle: Service Strategy
AXELOS Global Best PracticeJan, 2015- Sep, 2024 -
ITIL Intermediate Examination Capability Planning, Protection and Optimization
AXELOS Global Best PracticeFeb, 2014- Sep, 2024 -
CIW Web Design Specialist
Certification Partners (CIW)Aug, 2013- Sep, 2024 -
Project + Certified
CompTIAJun, 2013- Sep, 2024 -
ITIL Certificate in IT Service Management
AXELOS Global Best PracticeMay, 2013- Sep, 2024 -
Project Management Professional
Project Management InstituteDec, 2017- Sep, 2024 -
CIW Web Foundations Associate
Certified Internet Web Professional
Experience
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Program Project Manager
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Aug 2018 - Present
Epiphany is a leading provider of contact services, expert training, and end-to-end device logistics for the healthcare industry. Program Director /Project Manager As the Program Director, I manage the programs mapped to business objectives that improve organizational performance by overseeing and coordinating the various projects and other strategic initiatives throughout the organization. • Work with key partners to deliver state healthcare Software as a service (SaaS) solutions while ensuring the successful preparation and training for those providing care and utilizing the technology. • Identify and manage project requirements using a Requirements Traceability Matrix (RTM). • Develop and maintain project schedules to track task status, resource usage, cost variance, budget variances, and produce project reports. • Conduct Stakeholder Management by identifying the stakeholders who are responsible, accountable, that need to be consulted, and/or informed (RACI) throughout the project duration. • Prepare and disseminate project and stakeholder communications through the utilization of Communications Management. • Develop and utilize Risk Management to identify, analyze, monitor, control, and mitigate risks. • Conduct Change Management by identifying the reason for the change, the scope of the change, impacts of the change, and the communication of the change. • Prepare and deliver project presentations for stakeholders, project teams, and management. • Successful management of multiple projects running in parallel with different project outcomes. Show less
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The Computer Workshop, Inc.
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United States
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IT System Training and Support
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1 - 100 Employee
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Professional Facilitator
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Dec 2012 - Aug 2018
The Computer Workshop is a training organization focused on providing high-quality software training, programming, and other related computer services. Professional Facilitator Training facilitation expertise in the areas of: • Project Management - Waterfall and Agile methodologies / Project Management Professional (PMP) Certification • Business Analysis – System Development Life Cycle (SDLC) and requirements management • IT Service Management - Information Technology Infrastructure Library (ITIL) • Web Design - HTML, CSS, JavaScript, PHP • Application training for MS Excel, Word, Power Point, Outlook, Visio, and MS Project Show less
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InfoPlaceUSA
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Retail
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1 - 100 Employee
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Vice President, Operations/Information Technology
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Jun 2004 - Dec 2012
Infoplace USA provides customer service staffing segmentation outsourcing for over 450 national and regional shopping center locations. Vice President of Operations Oversaw all functions of company operations including Profit & Loss accountability as well as negotiating and acquiring new business. • Decreased company losses by 45% through the inception of uniform procedures and practices. • Designed and developed company-wide employee training program. Technical Contractor • Developed the companies web-based reporting system. Show less
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Fifth Third Bank
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United States
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Civic and Social Organizations
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Investment Advisor Systems Educator
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Feb 2001 - Jun 2004
Fifth Third Bancorp is a diversified financial services company with $111 billion in assets, operates 15 affiliates with 1,232 full-service Banking Centers. Investment Advisor Systems Educator • Coordinated and conducted application training for federally securities licensed individuals. • Developed the banks first uniform technical training process for the investment division. • Produced a series of technical user guides for all system applications used by advisors. Fifth Third Bancorp is a diversified financial services company with $111 billion in assets, operates 15 affiliates with 1,232 full-service Banking Centers. Investment Advisor Systems Educator • Coordinated and conducted application training for federally securities licensed individuals. • Developed the banks first uniform technical training process for the investment division. • Produced a series of technical user guides for all system applications used by advisors.
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Meijer
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United States
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Retail
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700 & Above Employee
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Technology Training Specialist/New Store Coordinator
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Jun 1995 - Feb 2001
Meijer is a leading supercenter located in five states throughout the Midwest, with nearly 200 stores and over 60,000 employees. Technology Training Specialist Designed and delivered training solutions for the inception of technology in retail and corporate environments. • Leadership role in the Corporate Learning and Development Taskforce which developed consistent computer-based learning solutions for all areas of store operations. • Directly oversaw the development and facilitation of all front-line customer service training programs. Project Manager, New Store Opening Coordinator • Managed the opening of 12 supercenters across the Midwest. • Reduced on-boarding cost of $250,000 per location by developing an on-boarding matrix. • Streamlined new store opening budget by instituting an in-store department release/turnover schedule. Show less
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Community
