Experience

Goodwill Industries of West Michigan, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Manager

  • Oct 2018 - Present

  Muskegon, MI - Develop and execute GIWM's IT strategy in alignment with our mission and vision. - Lead a team of IT professionals, providing guidance, mentoring, and fostering a collaborative and innovative work environment. - Prepare and manage the IT budget, identifying cost-saving opportunities without compromising quality and security. - Implement and enforce IT policies and procedures to ensure the confidentiality, availability, and integrity of data and IT resources. -… Show more - Develop and execute GIWM's IT strategy in alignment with our mission and vision. - Lead a team of IT professionals, providing guidance, mentoring, and fostering a collaborative and innovative work environment. - Prepare and manage the IT budget, identifying cost-saving opportunities without compromising quality and security. - Implement and enforce IT policies and procedures to ensure the confidentiality, availability, and integrity of data and IT resources. - Additionally serving as a member of the Safety Committee and Emergency Response Team.

• IT Systems Administrator

  • Jan 2016 - Oct 2018

  Muskegon, MI - Implemented a multi-site, highly-available VoIP phone system using 3CX. - Implemented Veeam Backup & Recovery and created a Disaster Recovery Plan. - Improved department efficiency by automating repetitive tasks via PowerShell. - Coordinated compliance with PCI DSS, HIPAA, and other applicable standards. - Responsible for the maintenance and improvement of server, network, and storage infrastructure.

• IT Technician

  • Sep 2014 - Jan 2016

  Muskegon, MI - Implemented a Microsoft Hyper-V cluster and System Center Virtual Machine Manager. - Led a server infrastructure refresh project including implementation of an HP 3PAR StoreServ SAN and HP ProLiant servers. - Led a network redesign and implementation of Cisco Catalyst switches, Cisco Meraki Wireless APs, and Cisco Meraki Security Appliances at 18 locations. - Implemented Bitdefender Security for Endpoints Enterprise Anti-Virus.



Montague Area Public Schools

• Assistant Technology Coordinator

  • Jan 2010 - Sep 2014

  Montague, MI - Maintained the district’s Active Directory environment. - Maintained network infrastructure including HP ProCurve switches, wireless access points, and ProLiant servers. - Implemented new client deployment process via the FOG Project imaging solution, scripting, and Group Policies. - Planned and implemented a client OS refresh from Windows XP to Windows 7. - Provided support for approximately 1500 users and 800 PCs.