Experience

Waterford.org

• United States
• E-Learning Providers
• 200 - 300 Employee

• Software Architect

  • Jan 2020 - Present

• Unity Game Developer

  • Jul 2016 - Jan 2020

  Sandy, Utah



Navitaire LLC - an Accenture company

• Software Developer

  • Sep 2013 - Jul 2016

  Greater Salt Lake City Area My responsibilities include developing new functionality and troubleshooting bugs in our product.



Bluehost

• United States
• Internet Publishing

• L2 Technician

  • Aug 2012 - Sep 2013

  I help customers solve problems that are more difficult than then L1 Technicians are used to working on. I also am available for L1 technicians to contact for questions they have about the problems they are currently trying to help a customer solve.



Bluehost.com

• Brazil
• Retail

• L1 Technician

  • Dec 2010 - Aug 2012

  Provo, Utah Area Answered technical questions about people's website hosting and helped customers find solutions to and fix problems they are experiencing.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CER Mentor

  • Nov 2007 - Dec 2010

  Helped other agents when they encountered difficult to answer questions. Helped record and organize stats of agents. Answered escalated calls and emails.



The Remnant Group, LLC

• Webmaster

  • 2008 - 2009

  Website design and built tools that were needed to achieve goals of the site.



Human Voice

• Bangladesh
• Non-profit Organizations
• 1 - 100 Employee

• Technical Support Representative

  • Jul 2000 - Feb 2001

  Helped people get their Internet Connection up and working.