Experience

Greektown Casino-Hotel

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Executive Meeting Specialist

  • Nov 2016 - Present

• Operations Supervisor

  • Dec 2015 - Nov 2016

  Operations SupervisorGreektown Casino Hotel; Detroit, MI December 2015• Demonstrating strong leadership and motivational skills while supervising over 100 team members within three different operational departments.• Conduct regular operations team meeting weekly to discuss routine operational matters, sales targets, guest feedbacks / team members’ feedbacks and action taken for service recovery.• Ensuring all decisions of the Hotel VP are carried out in a professional, efficient, and timely manner.• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.• Be available on call 24 hours a day as MOD once a month to resolve any urgent problems on emergencies.• Identifying staff learning needs and assisting with development• Monitor the co-ordination between all departments for smooth & efficient operations• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.• Advance work planning and scheduling in close co-ordination with the heads of different departments, human resources and management concerned.• Motivating and supervising other members of the operations team. Taking direct personal responsibility of the entire team, its performance, output and the welfare of its member Show less



The Rivers Grosse Pointe

• Grosse Pointe Woods, MI

• Head of Housekeeping

  • Feb 2014 - May 2014

  • Successfully assisted in opening and presenting an upscale senior citizen apartment living establishment, From construction clean, building inspections, final cleaning of the facility, and preparations of the grounds. • Responsible for independently planning, organizing, developing, and directing the overall operation of the housekeeping department in accordance to the federal, state, and local standards and guidelines including OSHA. • Independently developed and maintained written policies and procedures for the company's handbook. • Managed staff which involved direct and indirect responsibilities for interviewing, selection, training, motivating, and wage and salary administration. • Prepared and planned the Housekeeping department budget and submitted it to the Director, Facilities Management for review and approval. • Managed the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, outlet areas, washrooms, restaurants, and members’ apartments. Show less



The Townsend Hotel

• Birmingham, MI

• Housekeeping Supervisor

  • Jun 2013 - Feb 2014

  Supervised work activities of cleaning personnel to ensure clean, orderly, and attractive rooms are available at all times and that appropriate maintenance is completed. Assigned duties, inspected work, and investigated complaints regarding housekeeping service and equipment and took corrective action. Performed periodic inventories, screen applicants, and trained new employees for various positions within the department. Ensured that all public rooms and areas were serviced and cleaned daily. Ensuring an adequate supply of clean linen was serviced in-house daily. An liaison between Housekeeping Director and the Executive Team notifying them of areas in need of attention for the department to operate more efficiently. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Event Planner Concierge

  • Feb 2012 - Jun 2013

  Seamlessly orchestrated social events. Recognized numerous times for outstanding service and extreme dedication to guests. Focused on creating memorable customized guests experience to encourage repeat guest business. Improved Event Satisfaction Scores by 7.5% by providing customized event planning services and overseeing the event operations for each assigned group. Developed a Marriott best practice wedding checklist to assist wedding parties with all the planning phases of their wedding . Assisted bridal parties with every need from arrival to departure to enhance wedding/guest experience! Show less

• Guest Service Representative

  • Jan 2006 - Feb 2012

  •Served as Lead Front Desk Associate. Handled high-profile, high-volume conventions and events, including Super Bowl, World Series, Grand Prix, MLB All-Star Weekend, National Baptist Convention, Society of Automotive Engineers, etc.•Trained developing new-hire guest service representatives •Assisted management with identifying solutions to guests’ related problems. •Utilized outstanding customer interpersonal skills to provide world class customer service to all guests•Processed cash/credit transactions accurately to insure billing and payment accuracy•Trained fellow front desk associates on various front desk procedures including; check-in process, cash handling, and dealing with confrontational guests •Aided with the creation of guest “Wow” program to customize the check-in process based on guest needs to increase guest satisfaction Show less