Clement Getor

Fixed Solutions Analyst at Vodafone Ghana
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Contact Information
us****@****om
(386) 825-5501
Location
Ghana, GH
Languages
  • English Native or bilingual proficiency
Skills

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Credentials

  • The Fundamentals of Digital Marketing
    Google Digital Skills For Africa
    Dec, 2020
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    AXELOS
    Nov, 2014
    - Nov, 2024

Experience

  • Vodafone Ghana
    • Ghana
    • Telecommunications
    • 100 - 200 Employee
    • Fixed Solutions Analyst
      • Apr 2023 - Present

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Management Analyst at Vodafone Ghana
      • Oct 2018 - Apr 2023

    • Technical Support Representative
      • Jul 2014 - Oct 2018

      • First contact resolution of customers' fixed broadband service complains upon adequate inquiries and investigations.• Identify and escalate breached service requests to appropriate authorities• Liaison between field engineers in resolving customers complains as and when the need arises.• Advertise additional services by recognizing opportunities to up-sell account and explaining new features.

  • Regent University College of Science and Technology
    • Education Management
    • 1 - 100 Employee
    • IT Support Staff
      • May 2011 - Dec 2012

      • installing and configuring computer hardware, operating systems (Windows & Linux) and applications; • troubleshooting system and network problems and diagnosing and solving hardware/software faults; • IT equipment provisioning, installation and configuration in offices and lecture halls; • Connection of staff and students to the internet; • Provided telephone, face-to-face and online support to staff and students • installing and configuring computer hardware, operating systems (Windows & Linux) and applications; • troubleshooting system and network problems and diagnosing and solving hardware/software faults; • IT equipment provisioning, installation and configuration in offices and lecture halls; • Connection of staff and students to the internet; • Provided telephone, face-to-face and online support to staff and students

Education

  • AITI-KACE
    Certified Information Systems Auditor (CISA)
    2015 - 2015
  • Regent University College of Science & Technology
    Bachelor of Science (BSc), Information Systems Sciences, Infomation Systems Sciences
    2009 - 2012

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