Oficial

• Jul 2021 - Present

Administration and HR Manager

• Feb 2017 - May 2021

Senior Project Coordinator

• Jun 2015 - Jan 2016

Coordinator of the "Tolerance through Tourism" project. Define, implement and coordinate all project activities. Strengthen relationships with partners interested in contributing to the project objectives. Coordinator of the "Tolerance through Tourism" project. Define, implement and coordinate all project activities. Strengthen relationships with partners interested in contributing to the project objectives.

Operations Manager

• Dec 2013 - May 2015

• Coordinate, manage and monitor the workings of various departments in the organization. • Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. • Plan the use of human resources. Supervise staff. Monitor and evaluate performance. • Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. • Manage customer support. Plan and support sales and marketing activities. • Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. • Responsible for all CSR projects. Show less

Assistant to CEO

• Jan 2011 - Sep 2013

• Provide professional and confidential administrative and research support to the CEO and President. • Undertake research and prepare monthly reports, craft and deliver verbal and written presentations, corporate submissions and other correspondance for the CEO and President. • Exercive a wide degree of creativity and latitude in developing and coordinating projects of behalf of the CEO and Presidente. • Coordinate / manage business travel, conference / meeting bookings and events. • Travel and attend meeting with the CEO, including the preparation of meeting minutes and action lists, provide administrative support. • In charge of local sales and marketing activities. • Client relationship development. • Manage external contacts for CEO, proactively understanding who they are, which priority contacts are and keeping track of periodic communication needed. • Manage effective contacts and relationships with Board Members, handling confidential information in a professional and discreet manner. • Act as the CEO’s representative and ambassador to external contacts. Show less

Operations Manager

• Nov 2009 - Dec 2010

• Coordinate and manage subordinates and contracted professionals, facilitate interdepartmental communication and allocate tasks as needed. • Gather and link information, resolve discrepancies. • Engage and work with related professionals who are charged with producing timely and high quality technical work. • Prioritize and manage several tasks simultaneously. • Make effective presentations on project topics to external/internal audience. • Provide meaningful reporting to Vice-president/President in a timely and effective manner. • In charge of clients and brokers support. • Assistant to Vice-president. • Database maintenance. Show less

Administrative Manager

• Aug 2007 - Aug 2010

• Ensure that information system runs smoothly. • Set up procedures and policies for clients and brokers. • Organize to ensure that all procedures are conducted. • Maintain the general filing system and file all correspondence. • Making plan and preparation of meetings, events and conference telephone calls. • Maintain an adequate inventory of office supplies, as well as computer and internet system. • Prepare and submit proposed budget for approval for office expenses. • Keep records of employees’ sick days, overtime, vacation days in accordance with personnel policies. • Assure that oral communication (both in person and by phone) is relayed to appropriate staff person. • Assure requested announcements and information to be communicated to company membership, committee members etc. is followed through. • Keep current with budget numbers and accounting practices in order to assist in coding external billings, money received, and check requests. Show less

Office Manager

• Jan 2005 - Aug 2007

• assign and monitor administrative and secretarial responsibilities and tasks among office and sales staff. • allocate resources to enable task performance. • coordinate office staff activities to ensure maximum efficiency. • evaluate and manage staff performance. • recruit and select office staff. • organize orientation and training of new staff members. • coach and discipline office staff. • design and implement filing systems. • ensure filing systems are maintained and current. • establish procedures for record keeping. • monitor record keeping. • ensure security and confidentiality of data. • design and implement office policies and procedures. • ensure office policies and procedures are being adhered to. • analyse and monitor internal processes. • implement procedural and policy changes to improve operational efficiency. • prepare reports and schedules to ensure efficiency. • monitor and maintain office supplies inventory. • manage internal staff relations. • Data entry. • Establish the needs of users and monitoring user access and security of the database. • refine the physical design of database to meet system storage requirements. • maintain data standards. • control access permissions and privileges. Show less

Customer Care, Market and Sales Support Specialist

• May 2003 - Sep 2003

• Coordinate and follow-up on process, expedite orders, address customer issues. • Improve relationships and retention with customers. • Promote a positive brand experience for customers providing them with timely and pertinent information. • Enhance the quality of Sales Team customer calls by providing them with salient customer information gathered through ongoing customer phone contact and relationship cultivation. • Support Sales Managers with periodic sales performance analysis; Orders forecast and ensure they remain up to date. • Support Sales Manager with quarterly and year end sales analysis for sales regions. • Inside sales support maintaining customer database, sales promotions, sales team support. Show less

Business Development Representative

• Oct 2001 - Apr 2003

• Proactively and systematically add new business opportunities for business in the geographic areas. • Represent company in a positive and professional manner. • Work with all personnel to satisfy clients and achieve company goals. • Keep up to date on market trends and new products. • Achieve quota for number of contacts/activity with prospective customers. • Prepare and submit sales activity reports and sales forecasts as are requested required by your manager or Director of Sales. • Maintain all prospective customer data in the company database or other as defined by manager and use the information contained therein as the sole resource for prospective customer interactions. Show less

Trainee - Intas

• Aug 2000 - Aug 2001

• Create, develop and conduct market research: “Use and dissemination of scientific results in the new states of the former Soviet Union” • Assist PR Officer as needed: press releases, web up-date, events organization, meeting planning, among others. • Create, develop and conduct market research: “Use and dissemination of scientific results in the new states of the former Soviet Union” • Assist PR Officer as needed: press releases, web up-date, events organization, meeting planning, among others.