Experience

Protek

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Alignment Manager

  • Oct 2016 - Present

  Identify technical needs, and what is “out of alignment” for over 40 clients. Document in detail the client’s IT infrastructure, and security profile. Transfer all necessary documentation and information to vCIO/CIO, so they can make recommendations to the clients. Problem solve and identify any areas of client’s technology and security setup that needs adjustments. Make recommendations to vCIO on how to maximize client’s current systems, and how to bring it up to higher standards Take ownership of clients IT environment. Become expert on it and make recommendations for improvement. Working with clients to constantly achieve higher levels of standards and compliance by addressing issues proactively in attempts to tighten security and reduce ticket volume.



Red Rhino I.T.

• United States
• IT Services and IT Consulting

• System Engineer

  • Apr 2013 - Oct 2016

  Designed, developed, implemented, and tested technical solutions based on business requirements. Identified potential issues and implemented solutions proactively. Served as the team’s technical subject-matter expert and a resource for technical escalation. Designed, developed, implemented, and tested technical solutions based on business requirements. Identified potential issues and implemented solutions proactively. Served as the team’s technical subject-matter expert and a resource for technical escalation.