Ceydan Nur Yorulmaz
Customer Care Coordinator at LifeHealthcare- Claim this Profile
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English Native or bilingual proficiency
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Turkish Native or bilingual proficiency
Topline Score
Bio
Credentials
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On-Demand: Zendesk Messaging for Agents
ZendeskJun, 2023- Nov, 2024 -
On-Demand: Zendesk Talk for Agents
ZendeskJun, 2023- Nov, 2024 -
Zendesk Support for Agents
ZendeskJun, 2023- Nov, 2024
Experience
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LifeHealthcare
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Australia
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Medical Equipment Manufacturing
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400 - 500 Employee
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Customer Care Coordinator
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Jun 2023 - Present
- To provide support and guidance to customers through inbound and outbound communication channels (email/phone/SMS) - Action and respond to all customer enquiries in a timely and efficient manner - Offer proactive advice and solutions to all customer enquiries - Accurately record all enquiries, transactions, and process sales orders within CRM Systems (SAP and Zendesk) aligned to internal KPI’s - Professional verbal and written communication skills. - End to end management of each transaction including timely and accurate revenue recognition. - Work closely with warehouse to ensure customer shipping expectations are met. - Effective follow up on all outstanding TBA Invoices following inventory usage - Daily release of back-order transactions within SAP. - Data integrity – Order entry accuracy, investigate inventory discrepancies and work with supply chain to ensure accurate recording of item/lot/serial numbers as well as correct material master data. - Report any pricing discrepancies with SP officer and work together to maintain pricing data. - Maintain collaborative partnerships with departments within the operations division. - Maintain records in accordance with Quality SOP. - Conduct all activities within requirements of OHS policy. - Participate in annual review of CS processes and procedures identifying areas of improvements. Show less
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Nefertiti Sandals Au
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Australia
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Small Online Business Owner
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Jan 2023 - Present
- Utilising financial management techniques, including budgeting, forecasting, and cash flow management. - Marketing skills to advertise products and generate sales by understanding target market. - Adopting a long-term strategic vision including setting goals, making strategic decisions, and adapting to changing market conditions. - Utilising financial management techniques, including budgeting, forecasting, and cash flow management. - Marketing skills to advertise products and generate sales by understanding target market. - Adopting a long-term strategic vision including setting goals, making strategic decisions, and adapting to changing market conditions.
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Woolworths Group
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Australia
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Retail
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700 & Above Employee
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Store Services Assistant
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Nov 2022 - Present
- Administrative work with duties such as curating rosters, managing adjustment sheets, handling daily costing hours, rule violations and office investigations.- Responsibility with duties involving payroll, spot checking the safe, administrating money to and from tills and the safe, and direct interaction with Prosegur.
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Sales Associate
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Jul 2019 - Present
- Cross-trained amongst all departments within the store.- Providing quality customer service and communicating professionally and effectively with customersand other team members aligning with the Woolworths Groups’ values.- Worked through COVID-19 as an essential worker, able to persevere through high-pressure situationsand follow all work guidelines.
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ABCN
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Australia
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Non-profit Organizations
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1 - 100 Employee
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STEM Intern
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2019 - 2019
Women in STEM work placement with Australian Business and Community Network (ABCN), in partnership with Westpac Australia. - Solved a real-life STEM and business problem in a group setting and presented our ideas at the end of the placement. - Shadowed mentors and learnt about in-house company operations at Westpac in multiple departments. Women in STEM work placement with Australian Business and Community Network (ABCN), in partnership with Westpac Australia. - Solved a real-life STEM and business problem in a group setting and presented our ideas at the end of the placement. - Shadowed mentors and learnt about in-house company operations at Westpac in multiple departments.
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Selborne Chambers
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United Kingdom
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Legal Services
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1 - 100 Employee
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Administrative Assistant and Observer
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2019 - 2019
Work placement that included shadowing the legal team and assistants, attended company court cases, observed, and took notes. Work placement that included shadowing the legal team and assistants, attended company court cases, observed, and took notes.
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Education
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2022 - 2026
University of Technology Sydney
Bachelor of Engineering (Honours) Diploma in Professional Engineering Practice -
2016 - 2021
Birrong Girls High School
Community
