Carlos Espana
Restaurant Manager at Sunny Morning Breakfast & Lunch- Claim this Profile
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Topline Score
Bio
Iveth Pesantez
Carlos is an extremely reliable and responsible person, always delivering a high quality work. Working together with him was an amazing experience and showed me that he is a wonderful colleague and a very dedicated professional. It was a pleasure to get to know him, always showed great personal and professional growth and now he is ready to continue his journey, certainly full of success.
Carolina Casso Lanza
It was a pleasure to have Carlos as part of my team, he is a true team player as he is always willing to collaborate and help his teammates, especially when someone had a technical question, Carlos quickly jumped in to help. When it comes to customer service, he has excellent communication and problem solving skills. Carlos is coachable, quick learner and very open to feedback and change, he would be a great asset for any team.
Iveth Pesantez
Carlos is an extremely reliable and responsible person, always delivering a high quality work. Working together with him was an amazing experience and showed me that he is a wonderful colleague and a very dedicated professional. It was a pleasure to get to know him, always showed great personal and professional growth and now he is ready to continue his journey, certainly full of success.
Carolina Casso Lanza
It was a pleasure to have Carlos as part of my team, he is a true team player as he is always willing to collaborate and help his teammates, especially when someone had a technical question, Carlos quickly jumped in to help. When it comes to customer service, he has excellent communication and problem solving skills. Carlos is coachable, quick learner and very open to feedback and change, he would be a great asset for any team.
Iveth Pesantez
Carlos is an extremely reliable and responsible person, always delivering a high quality work. Working together with him was an amazing experience and showed me that he is a wonderful colleague and a very dedicated professional. It was a pleasure to get to know him, always showed great personal and professional growth and now he is ready to continue his journey, certainly full of success.
Carolina Casso Lanza
It was a pleasure to have Carlos as part of my team, he is a true team player as he is always willing to collaborate and help his teammates, especially when someone had a technical question, Carlos quickly jumped in to help. When it comes to customer service, he has excellent communication and problem solving skills. Carlos is coachable, quick learner and very open to feedback and change, he would be a great asset for any team.
Iveth Pesantez
Carlos is an extremely reliable and responsible person, always delivering a high quality work. Working together with him was an amazing experience and showed me that he is a wonderful colleague and a very dedicated professional. It was a pleasure to get to know him, always showed great personal and professional growth and now he is ready to continue his journey, certainly full of success.
Carolina Casso Lanza
It was a pleasure to have Carlos as part of my team, he is a true team player as he is always willing to collaborate and help his teammates, especially when someone had a technical question, Carlos quickly jumped in to help. When it comes to customer service, he has excellent communication and problem solving skills. Carlos is coachable, quick learner and very open to feedback and change, he would be a great asset for any team.
Credentials
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Excel: PivotTables in Depth
LinkedInOct, 2022- Oct, 2024 -
International Logistics
LinkedInOct, 2022- Oct, 2024 -
Personal Finance Essentials
McGill UniversityApr, 2021- Oct, 2024 -
How to Project Vocal Confidence
LinkedInMay, 2020- Oct, 2024
Experience
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Sunny Morning Breakfast & Lunch
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Canada
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Restaurants
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1 - 100 Employee
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Restaurant Manager
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Jan 2023 - Present
Sunny Morning Breakfast & Lunch is a chain of full-service restaurants specializing in serving traditional food staples made from scratch and using local ingredients.As the Manager of the Guelph location, I am responsible for overseeing all aspects of the restaurant operation, including:• Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members• Establishes restaurant business plan by surveying restaurant demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates• Maintains operations by implementing policies and standard operating procedures; implementing production, productivity, quality, and customer service standards; determining and implementing system improvements• Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements• Accomplishes restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems Show less
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Accounting Assistant
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Dec 2020 - Jan 2023
As the Accounting Assistant for Sunny Morning Breakfast & Lunch, I was responsible for supporting the Managing Director with the financial operation of a corporate location in Etobicoke, ON, by managing supplier invoices, payroll, and maintaining important financial documentation. In this role, I completed the following:• Processed supplier invoices and payments, reconciled accounts payable ledgers• Assisted in purchase orders monitoring budget by controlling expenses• Coordinated approvals for vendor payments• Researched and resolved accounts payable discrepancies• Received deliveries and ensured that all product is received in good condition• Contacted vendors regarding invoicing issues, pending orders and resolve discrepancies• Posted information pertaining to employees’ hours worked into payroll and prepared employee’s schedules• Prepared weekly reports to accounting by compiling data as needed from QuickBooks and Excel Show less
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Specialist
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Apr 2019 - Sep 2020
As a Customer Service Specialist for Booking.com, I was responsible for quickly solving complex Hotel partners and guests inquiries via phone and email ensuring to draw on available knowledge and tools. In this role, I completed the following: • Established a positive rapport with partners and guests maintaining a high level of professionalism with an average 90% on CSAT • Performed queries in partners and customers databases, and accurately recorded sensitive financial information • Gathered and evaluated evidence to resolve disputes and chargebacks • Collaborated with cross-functional teams to analyze and resolve urgent and sensitive cases with a high risk • Led on initiatives to improve quality assurance scores and to identify areas of improvement • Supported colleagues with coaching and peer learning through shadowing sessions to drive higher productivity performance Show less
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CIBC
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Canada
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Banking
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700 & Above Employee
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Client Service Representative
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2018 - Mar 2019
As a Client Service Representative for CIBC, I was part of the Personal and Business Banking team assisting clients with transactions, connecting them with the right team members, and helping them to manage their account and products. In this role, I completed the following: • Delivered banking solutions and assistance making each interaction meaningful • Executed financial transactions including deposits, withdrawals, bill payments, operations in foreign currency, wire transfers as per standardized operating procedures • Mastered the internal management system to manage customer relationships • Introduced clients to the mobile banking applications Show less
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Education
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2016 - 2018
Humber College
Business Management, Finance and Financial Management Services
Community
