Professional Service Consultant

• Sep 2022 - Present

Networking & Security Presales Leader

• Sep 2020 - Jun 2022

Project development and design for Networking & Security installations. Integration of different vendors and technologies. Project documentation and customer training. Project development and design for Networking & Security installations. Integration of different vendors and technologies. Project documentation and customer training.

Network Services Engineer

• Jul 2013 - Jul 2016

- High level operational support for data networks including dynamic routing protocols, VPN tunnels for remote branch communications, VPN tunnel technology migration (eg. EZVPN to Dynamic Multipoint VPN), internet access through NAT, point to multi-point WAN links, route redistribution, authentication using ACS, local area networks, VLANs, among others.- High level operational support for wireless networks including WLANs, VoWLAN, autonomous and controller-based AP networks, among others.- On-site specific solution design and post-implementation customer support for data, VoIP and wireless networks.- Network operations optimization involving security and configuration assessments in order to analyze gaps between the recommended best practices and the current customer platform.- Customer support contract management involving support case creation, execution and documentation, research and documentation for customer-specific requirements and RMA management for device and part replacement. Show less

Network Field Engineer

• Apr 2010 - Jun 2013

- Implement and support data and VoIP networks including dynamic routing protocols, VPN tunnels for remote user access and site to site communications, ISP link technology migration (eg. Frame Relay to MPLS), VPN tunnel technology migration (eg. EZVPN to Dynamic Multipoint VPN), internet access through NAT and PAT, point to point WAN links, route redistribution, local area networks, VLANs, structured network cabling, among others.- Implement and support wireless data and VoWLAN networks including wireless site survey conduction, selecting devices and radio configurations, designing data, voice and location-ready networks, validating coverage cell size and shape according to antennae types, gain values, transmission power, radio frequency and AP density, deploying autonomous and controller-based networks, multiple SSID configurations on both types of deployments, Wireless Domain Services for groups of autonomous APs, indoor and outdoor mesh design and implementation, Wireless Control System and Cisco Prime Infrastructure installation, configuration and event monitoring, among others.- Support to the pre-sales team with on-site information gathering and product selection when designing wired and wireless solutions for data and voice communications.- Documenting on-going and finished projects and activities as an instrument for assuring the quality of implemented solutions. Show less

IT Services Analyst

• Apr 2009 - Mar 2010

- Implement and support Microsoft Windows and Ubuntu-based platforms including servers and workstations.- Implement and support structured cabling solutions and LAN switched networks.- Hardware and software support for servers and workstations.