Cesar Magaña

DWT Sales & Service Concierge at Premier Guest Services, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
SV
Languages
  • Español Native or bilingual proficiency
  • Ingles Native or bilingual proficiency

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Bio

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Credentials

  • Project Execution: Running the Project
    Coursera
    Mar, 2023
    - Oct, 2024
  • Project Planning: Putting it All Together
    Coursera
    Feb, 2023
    - Oct, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    Jan, 2023
    - Oct, 2024
  • Fundamentos de la gestión de proyectos
    Coursera
    Dec, 2022
    - Oct, 2024
  • EF SET English Certificate 61/100 (C1 Advanced)
    EF Standard English Test (EF SET)
    Aug, 2021
    - Oct, 2024
  • Google Ads Search
    Google
    Feb, 2022
    - Oct, 2024
  • Inbound Certification
    HubSpot
    Feb, 2016
    - Oct, 2024

Experience

  • Premier Guest Services, LLC
    • United States
    • Hospitality
    • 1 - 100 Employee
    • DWT Sales & Service Concierge
      • Sep 2022 - Present

      DWT Sales & Service Concierge daily responsibilities include answering inbound calls and emails from our guests and travel agents, assisting with their new and existing reservations in a timely, professional and friendly manner. We provide a personalized service when responding to the needs of our guests and evaluate problems and complaints in order to provide proper solution DWT Sales & Service Concierge daily responsibilities include answering inbound calls and emails from our guests and travel agents, assisting with their new and existing reservations in a timely, professional and friendly manner. We provide a personalized service when responding to the needs of our guests and evaluate problems and complaints in order to provide proper solution

  • Mobility Essence
    • United States
    • Retail
    • 1 - 100 Employee
    • Co-Founder
      • May 2022 - Present
  • Shareasale
    • Market Research
    • 1 - 100 Employee
    • Affiliate Marketer
      • Dec 2020 - Oct 2022

      Digital marketing for companies and organizations to execute campaigns in google search ads, Social Media and SEO (Search Engine Optimization). This includes the development of campaigns and also the integration of optimization services. Digital marketing for companies and organizations to execute campaigns in google search ads, Social Media and SEO (Search Engine Optimization). This includes the development of campaigns and also the integration of optimization services.

  • PeerFly, Inc.
    • United States
    • Affiliate Marketer
      • May 2018 - Nov 2020

      Setup Marketing Campaigns through google, bing (SEM) or facebook ads for Finance & SaaS companies, bringing more sales and leads for companies such as TruthFinder, Publicseek & more. Setup Marketing Campaigns through google, bing (SEM) or facebook ads for Finance & SaaS companies, bringing more sales and leads for companies such as TruthFinder, Publicseek & more.

  • Ubiquity
    • Information Technology & Services
    • 1 - 100 Employee
    • Inbound Customer Service Representative
      • Feb 2017 - Jun 2017

      Responsible for serving students with their loans status, transactions, card replacements and Bank Mobile general online management. Such as, changing passwords, updating personal information up to complex cases where we would required notarized letters from students. Responsible for serving students with their loans status, transactions, card replacements and Bank Mobile general online management. Such as, changing passwords, updating personal information up to complex cases where we would required notarized letters from students.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • BGI & Sales Representative
      • Jul 2016 - Jan 2017

      Generating new revenue through closing sales by acquiring new business customers and growing existing customer and determine their specific needs and wants, making suggestions as appropriate. Generating new revenue through closing sales by acquiring new business customers and growing existing customer and determine their specific needs and wants, making suggestions as appropriate.

  • Atento El Salvador
    • El Salvador
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Inbound Customer Service Representative
      • Sep 2014 - Apr 2016

      Customer Care Consultants for #motorola. Responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues such as cell phones & Smart Watches. Customer Care Consultants for #motorola. Responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues such as cell phones & Smart Watches.

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Agent
      • Apr 2009 - Apr 2014

      Mostly responsible to fix internet connections such as Troubleshooting different kinds of modems, cables, firmware, assisting in optimizing browser and LAN connections, In addition : Email clients setup with POP3/IMAP servers for AT&T domains, dispatching technicians or updating technicians status, Mostly responsible to fix internet connections such as Troubleshooting different kinds of modems, cables, firmware, assisting in optimizing browser and LAN connections, In addition : Email clients setup with POP3/IMAP servers for AT&T domains, dispatching technicians or updating technicians status,

Community

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