Experience

Apotex Corp
• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Business Intelligence Manager

  • Aug 2020 - Present


Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Senior Business Analyst

  • Oct 2016 - Aug 2020

  Led 2-member analyst team providing prioritization, guidance, and support as they conducted analyses for various departments, projects, and category strategies. Created custom database reporting tools by coding stored procedures, triggers, and queries with PL/SQL. Produced performance/compliance trend reporting for the call center, capacity/call volume forecasting, and margin analysis using advanced analytics/modeling production reporting. Developed and implemented high-performance… Show more Led 2-member analyst team providing prioritization, guidance, and support as they conducted analyses for various departments, projects, and category strategies. Created custom database reporting tools by coding stored procedures, triggers, and queries with PL/SQL. Produced performance/compliance trend reporting for the call center, capacity/call volume forecasting, and margin analysis using advanced analytics/modeling production reporting. Developed and implemented high-performance process and task KPIs, reduced daily reporting time by 80%. Created multiple business dashboards to conduct trend analysis on retail metrics, specifically relating to driving sales revenue, customer retention, and sales agent productivity. Applied technical skills using SAS, Tableau, and SQL in data collection, data analysis, and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner. Presented financial and operational analyses to senior management and collaborated with executive team to identify business development initiatives. Customized forecast accuracy and accountability report for analyzing, presenting, and explaining forecast accuracy and deviations in Sale and Operation Planning Process meeting. Created and managed database objects, such as Tables, Indexes, and Views, database storage structures. Served as DBA or project lead in the completion of 20+ medium-to-large-scale implementations, managing projects from business requirements analysis to solutions delivery and support. Spearheaded recruiting process for new analysts, and trained business users and team members on software applications, database management, data and analysis interpretation to encourage self-sufficiency in daily data needs. Show less Led 2-member analyst team providing prioritization, guidance, and support as they conducted analyses for various departments, projects, and category strategies. Created custom database reporting tools by coding stored procedures, triggers, and queries with PL/SQL. Produced performance/compliance trend reporting for the call center, capacity/call volume forecasting, and margin analysis using advanced analytics/modeling production reporting. Developed and implemented high-performance… Show more Led 2-member analyst team providing prioritization, guidance, and support as they conducted analyses for various departments, projects, and category strategies. Created custom database reporting tools by coding stored procedures, triggers, and queries with PL/SQL. Produced performance/compliance trend reporting for the call center, capacity/call volume forecasting, and margin analysis using advanced analytics/modeling production reporting. Developed and implemented high-performance process and task KPIs, reduced daily reporting time by 80%. Created multiple business dashboards to conduct trend analysis on retail metrics, specifically relating to driving sales revenue, customer retention, and sales agent productivity. Applied technical skills using SAS, Tableau, and SQL in data collection, data analysis, and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner. Presented financial and operational analyses to senior management and collaborated with executive team to identify business development initiatives. Customized forecast accuracy and accountability report for analyzing, presenting, and explaining forecast accuracy and deviations in Sale and Operation Planning Process meeting. Created and managed database objects, such as Tables, Indexes, and Views, database storage structures. Served as DBA or project lead in the completion of 20+ medium-to-large-scale implementations, managing projects from business requirements analysis to solutions delivery and support. Spearheaded recruiting process for new analysts, and trained business users and team members on software applications, database management, data and analysis interpretation to encourage self-sufficiency in daily data needs. Show less



iCare Health Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Analyst

  • Nov 2014 - Oct 2016

  · Implementing numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes. · Created multiple reports for all departments (Claims, Call Center, Finance, Project Management, and Compliance) that are viewed monthly by the board of directors. These reports include: Fiscal Estimates (Forecasting and Reconciliation analysis), Managed Care Reports, Quality Measures, and Statistics… Show more · Implementing numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes. · Created multiple reports for all departments (Claims, Call Center, Finance, Project Management, and Compliance) that are viewed monthly by the board of directors. These reports include: Fiscal Estimates (Forecasting and Reconciliation analysis), Managed Care Reports, Quality Measures, and Statistics Reports. · Created a reconciliation process for all healthcare insurances under our contract that is currently being used by our finance department. · Work with project managers in relation to new product launch plans. Participate in special projects and perform additional duties as required. · Developing maps and flowcharts of current and future business processes, and identify areas for business improvement. · Recommend actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials. Show less · Implementing numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes. · Created multiple reports for all departments (Claims, Call Center, Finance, Project Management, and Compliance) that are viewed monthly by the board of directors. These reports include: Fiscal Estimates (Forecasting and Reconciliation analysis), Managed Care Reports, Quality Measures, and Statistics… Show more · Implementing numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes. · Created multiple reports for all departments (Claims, Call Center, Finance, Project Management, and Compliance) that are viewed monthly by the board of directors. These reports include: Fiscal Estimates (Forecasting and Reconciliation analysis), Managed Care Reports, Quality Measures, and Statistics Reports. · Created a reconciliation process for all healthcare insurances under our contract that is currently being used by our finance department. · Work with project managers in relation to new product launch plans. Participate in special projects and perform additional duties as required. · Developing maps and flowcharts of current and future business processes, and identify areas for business improvement. · Recommend actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials. Show less



BB&T

• United States
• Telecommunications
• 1 - 100 Employee

• Certified Branch Banker III

  • Dec 2010 - Nov 2014

  Proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to: retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to: retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.


Ocean Bank
• United States
• Banking
• 500 - 600 Employee
• Senior Teller

  • Jun 2006 - Dec 2010