Customer Service fields Department lead

• Oct 2020 - Present

low voltage. prewiring and integration for new homes builder projects California Division low voltage. prewiring and integration for new homes builder projects California Division

looking for new opportunities ( BILINGUAL )

• Mar 2020 - Present

West Regional Director Field Operations& National service team coordinator

• Jan 2016 - Mar 2020

Coordinate, monitor, and manage various branches within a particular geographic region Improve regional processes, policies, and practices so as to achieve company's goals and ensure regional teams adhere to company-wide laid down rules and guidelines Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication among the techs and sales teams Work hand-in-hand with top management (serving as a link between them and the individual teams) in order to develop and implement new plans ideas that will enhance the operations of the company at large Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period Help plan and support marketing and sales activities Check on individual branches to make sure they are fully stocked and operational Discipline local managers who go against company work ethics and also retrench workers who tend to embark on procedures that are detrimental to company activities Oversee performance-based bonuses/salary increments that are given to workers that merit them Give feedback on how the entire region functions to senior managers on a regular basis so as to ensure that company general activities slow on the same wavelength, (We are pleased to announce the promotion of Lead Technician Cesar Rodriguez to the position of Regional Director of Field Operations for- CA, AZ, NV and NM. In this position, Cesar will be responsible for the management, supervision and leadership of all installation and technical service personnel in Western Region. He will also manage our day-to-day Field Operations in a role that will daily support the growth and profitability of all Field Operations. With his experience and knowledge, we believe he will do a splendid job in this new role.)

Chief Executive Officer

• Feb 2013 - May 2016

as Direct dealer for Monitronics I was able to build the company from the ground up. thanks to the experience l acquired on the last 15 years I was able to develop all procedures and sales goals, hire ,train tech as well as sales reps, set realistic goals and organically grow and achieve the sales targets set based on the number of sales associated currently working with. as Direct dealer for Monitronics I was able to build the company from the ground up. thanks to the experience l acquired on the last 15 years I was able to develop all procedures and sales goals, hire ,train tech as well as sales reps, set realistic goals and organically grow and achieve the sales targets set based on the number of sales associated currently working with.

Installation Service director

• Feb 2000 - Dec 2013

stared as a field service tech specializing on troubleshooting hard wire and self-contain panels. Got my 1st admin position as a service tech coordinator and was able to build a team that help and manage all the techs services team needs, scheduling, follow ups, work orders etc., etc. that same team was able to troubleshoot as many customer over the phone to minimize the truck roll outs and keep attrition to the lowers percentage possible. As the company grew from 400 to 1200 panes monthly, I took on a bigger role managing the installations team as well, training, recruiting team building as well as attending the needs of the summer sales teams as they moved around the country.