Experience

Mosafer

• Qatar
• Retail
• 1 - 100 Employee

• Sales and operation manager

  • Oct 2012 - Present

  Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins. Managing P&L and budgets for the retail outlet while successfully delivering against the customer's expectations. Ensuring the effective implementation of plans, policies and procedures, managing performance, developing and motivating employees in order to ensure the highest levels of performance are achieved. Overseeing staff recruitment, training for staff regarding shop standards, sales, VIP customer handling, customer complaints and wholesale customer management. Handling all inventory and merchandising functions, tracking the stock cycle and preparing requisitions to ensure proper stock replenishment. Delegating responsibility to Store Managers and coordinating shop operations such as inventory control, maintenance, customer complaints and inquiries as well as supervising daily cashier functions, opening and closing of the store. In-charge of submission of daily sales report and tracking key store metrics to ensure all operations continued smoothly. Competitor Analysis, important to identify the strength and weaknesses part of competitor to be able to penetrate for the opportunities and stop and avoid any treats from competitions Show less