Experience

Code for America

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Qualitative Researcher

  • Dec 2019 - Present

  – Lead qualitative research for the Integrated Benefits Initiative to help strengthen the social safety net through human-centered design and technology interventions – Conduct in-depth research through interviews, contextual inquiry, usability testing, and workshops, among other methods, in multiple states, including Louisiana, Minnesota, Pennsylvania – Develop actionable insights to drive product development that meet client and staff needs– Design and lead workshops with human services agency leadership and front-line staff in collaboration with design, PM, engineering, and program colleagues – Mentor junior research colleagues through a structured mentorship program individually tailored to the mentee– Build and maintain a physical and digital Service Design Library to support the ongoing professional development of team members Show less

• Client Success Specialist

  • Jul 2017 - Nov 2019



Food Bank of Contra Costa and Solano

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Coordinator

  • Aug 2015 - Jul 2017

  - Conducted community outreach with community and faith based organizations to develop opportunities to explain the benefits of CalFresh to eligible populations - Conducted enrollment clinics at various health organizations within service area - Conducted trainings for community agencies and their outreach staff - Held presentations regarding eligibility and general knowledge for community members - Prescreened clients for eligibility for the CalFresh program - Assisted with application process and understanding of interview process - Collaborated with county staff to coordinate outreach efforts - Worked with and trained volunteers on how to prescreen and complete CalFresh applications - Created and maintained calendar according to service area needs - Currently working on creating a partnership with local health care providers Show less



Aspiranet

• United States
• Mental Health Care
• 300 - 400 Employee

• Family Support Specialist

  • Oct 2013 - Aug 2015

  - Assisted in design and implementation of new Father Engagement program- Worked one on one with expectant fathers and fathers with children up to two years of age- Worked with both English and Spanish speaking clients- Held weekly visits according to clients’ availability- Held bi-weekly support group meetings- Connected and referred clients to community-based services for help with food, clothing, housing,employment, health, and insurance- Maintained confidentiality of clients and clients files- Recorded weekly visits, screenings, and referrals using ETO Software Show less

• Community Resource Specialist

  • Oct 2013 - Aug 2015

  - Connected and referred families to community-based services for help with food, clothing, housing, employment, health, and insurance- Held one-on-one, confidential, consultations with clients in regards to their needs- Contacted community organizations to provide workshops and presentations based on interest offamilies in the center- Maintained working relationships with community organizations- Worked to engage fathers and increase their involvement in the center- Recorded consultations, workshops, activities, and screenings using ETO Software- Designed and organized center and community events Show less



Bay Area After-School All-Stars

• Grant Elementary, Richmond, CA

• Site Coordinator

  • Jul 2012 - Mar 2013

  - Designed and planned after-school program in low income neighborhood while in compliance with organization and school district - Maintained records of student enrollment through district wide database and submitted in timely manner - Supervised a team of six group leaders - Demonstrated positive work ethic and helped preserve positive morale - Assisted with the implementation of our core program model - Maintained regular communication with program managers and school site staff - Worked collaboratively with colleagues, team members, and school community to ensure high level of programming Show less



University of California, Berkeley

• United States
• Higher Education
• 700 & Above Employee

• College Advisor

  • Oct 2011 - Jun 2012

  - Advised low income, first generation, pre-college high school students - Provided individual and small group pre-college advising and mentoring - Monitored student academic progress - Planned and helped execute individual academic plans - Provided assistance with financial aid, scholarship, and college applications - Advised low income, first generation, pre-college high school students - Provided individual and small group pre-college advising and mentoring - Monitored student academic progress - Planned and helped execute individual academic plans - Provided assistance with financial aid, scholarship, and college applications



The Greenlining Institute

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Office Manager Assistant

  • May 2010 - Aug 2010

  - Responsible for preparing and filing all invoices: office supply purchases, monthly utility bills, expenditure reimbursements - Edited and prepared company employee manual - Prepared air-travel arrangements - Ordered office supplies as needed - Handled multiple tasks simultaneously while keeping strong attention to detail - Responsible for preparing and filing all invoices: office supply purchases, monthly utility bills, expenditure reimbursements - Edited and prepared company employee manual - Prepared air-travel arrangements - Ordered office supplies as needed - Handled multiple tasks simultaneously while keeping strong attention to detail