Experience

Rick Case Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Support

  • Jul 2019 - Present



Broward County Government

• United States
• Government Administration
• 700 & Above Employee

• Supervisor of Elections Brenda C. Snipes Broward County

  • Aug 2018 - Jul 2019

  IT Support Responsible for the management and support of the equipment used for the elections in Broward County EVID and BOD. Support in Wi-Fi connections for the electoral process. IT Support Responsible for the management and support of the equipment used for the elections in Broward County EVID and BOD. Support in Wi-Fi connections for the electoral process.



Blue Stream

• Coral Springs, Fl. USA

• Technical Support Analyst Tier 2

  • Aug 2017 - Nov 2017

  Support Analyst Tier 2 serving clients who had problems with their Internet connection, their modems, routers and devices connected to a WiFi network. Also I gave solutions problems related to cable service and telephone lines. With everything related to the setup cable service to the configuration of its cable boxes and the TIVO system. I operated the Icons software, which manages everything related to customer accounts. Support Analyst Tier 2 serving clients who had problems with their Internet connection, their modems, routers and devices connected to a WiFi network. Also I gave solutions problems related to cable service and telephone lines. With everything related to the setup cable service to the configuration of its cable boxes and the TIVO system. I operated the Icons software, which manages everything related to customer accounts.



HBO Latin America

• Sunrise, FL. USA

• Technical Support Analyst

  • Apr 2017 - Jun 2017

  HBO Sunrise, FL 2017 The job was to provide customer service solutions, problems related to the configuration of the programs to have the service enabled HBO GO application, and to be able to solve by email, chat, or twitter. HBO Sunrise, FL 2017 The job was to provide customer service solutions, problems related to the configuration of the programs to have the service enabled HBO GO application, and to be able to solve by email, chat, or twitter.



DLA, Inc.

• Entertainment Providers
• 1 - 100 Employee

• Digital Media Professional

  • Oct 2011 - Sep 2016

  Dedicated to work in Broadview, specialized software in the management of database video. Transcoding Responsible for processing different video formats in the entertainment industry. Subtitling Department Perform daily creation of subtitled mezzanine files to DLA specifications in Spanish, Portuguese and English, based on filters created in Broadview. Perform a final fidelity quality check of the accuracy of the subtitled media asset. Flag formatting, consistency and… Show more Dedicated to work in Broadview, specialized software in the management of database video. Transcoding Responsible for processing different video formats in the entertainment industry. Subtitling Department Perform daily creation of subtitled mezzanine files to DLA specifications in Spanish, Portuguese and English, based on filters created in Broadview. Perform a final fidelity quality check of the accuracy of the subtitled media asset. Flag formatting, consistency and spelling errors as required, and send discrepancy notification emails to each department according to the case presented. Use Broadview to update content data information accordingly for all different subtitled versions created (including but not limited to: TC in, TC out, TRT, audio configuration, subtitles language, aspect ratio). Also operate the following softwares: • Management of EZ Title (Subtitles program) • Final Cut (Edition Software). Show less Dedicated to work in Broadview, specialized software in the management of database video. Transcoding Responsible for processing different video formats in the entertainment industry. Subtitling Department Perform daily creation of subtitled mezzanine files to DLA specifications in Spanish, Portuguese and English, based on filters created in Broadview. Perform a final fidelity quality check of the accuracy of the subtitled media asset. Flag formatting, consistency and… Show more Dedicated to work in Broadview, specialized software in the management of database video. Transcoding Responsible for processing different video formats in the entertainment industry. Subtitling Department Perform daily creation of subtitled mezzanine files to DLA specifications in Spanish, Portuguese and English, based on filters created in Broadview. Perform a final fidelity quality check of the accuracy of the subtitled media asset. Flag formatting, consistency and spelling errors as required, and send discrepancy notification emails to each department according to the case presented. Use Broadview to update content data information accordingly for all different subtitled versions created (including but not limited to: TC in, TC out, TRT, audio configuration, subtitles language, aspect ratio). Also operate the following softwares: • Management of EZ Title (Subtitles program) • Final Cut (Edition Software). Show less



AVIOELECTRONICA, INC.

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Technical Support Specialist

  • Jan 2009 - Feb 2014

  Robert Half Technology - Broward County, FL 2018 Technical Support Specialist Responsible for the installation of wireless networks, installation and configuration of computers, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination. Robert Half Technology - Broward County, FL 2018 Technical Support Specialist Responsible for the installation of wireless networks, installation and configuration of computers, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination.



Compucinet

• Sunrise, Florida

• Technical Support Analyst

  • Jan 2010 - Jan 2012

  Home computer maintenance service • Responsible for the installation of wireless networks both, home and business, as well software installation and configuration, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination. • Responsible for the solution of any problem in computers and programs. • Network Maintenance. • Internet Solutions • Photoshop • Microsoft… Show more Home computer maintenance service • Responsible for the installation of wireless networks both, home and business, as well software installation and configuration, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination. • Responsible for the solution of any problem in computers and programs. • Network Maintenance. • Internet Solutions • Photoshop • Microsoft Office Show less Home computer maintenance service • Responsible for the installation of wireless networks both, home and business, as well software installation and configuration, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination. • Responsible for the solution of any problem in computers and programs. • Network Maintenance. • Internet Solutions • Photoshop • Microsoft… Show more Home computer maintenance service • Responsible for the installation of wireless networks both, home and business, as well software installation and configuration, assembly of computers; installation of electronics parts, installation of peripherals, internet connections, installing antivirus and vaccination. • Responsible for the solution of any problem in computers and programs. • Network Maintenance. • Internet Solutions • Photoshop • Microsoft Office Show less



Network Maintenance. ECS LLC FLORIDA

• Technical Civil Engineer

  • Jan 2008 - Jan 2010

  • Responsible to quality control of the concrete in the projects at: Spring Hill Suites (Miami), Marriot Courtyard Airport (Miami), Marriot Courtyard (Riviera Beach), Extra Space Storage Le Jeune (Miami). • Responsible to quality control of the concrete in the projects at: Spring Hill Suites (Miami), Marriot Courtyard Airport (Miami), Marriot Courtyard (Riviera Beach), Extra Space Storage Le Jeune (Miami).



GFA International, Inc.

• United States
• Civil Engineering
• 1 - 100 Employee

• Technical Engineer

  • Jan 2005 - Jan 2008

  • Responsible to quality control of the concrete in the projects at: Montego Bay, Oak Hamock, Sample Commons, City Furniture Sawgrass, Trieste of Boca, Boca Library, Berkeley, Lauderdale One, Villa Medicci, Saint Andrews School Boca Raton, Quantum on the Bay, 900 Biscayne, Infinity, Asia in Brickell, Beacon Pointe IV Weston all that constructions in Dade, Broward and Palm Beach county. • Responsible to quality control of the concrete in the projects at: Montego Bay, Oak Hamock, Sample Commons, City Furniture Sawgrass, Trieste of Boca, Boca Library, Berkeley, Lauderdale One, Villa Medicci, Saint Andrews School Boca Raton, Quantum on the Bay, 900 Biscayne, Infinity, Asia in Brickell, Beacon Pointe IV Weston all that constructions in Dade, Broward and Palm Beach county.



Chediak Corporation

• Database Administrator

  • Jan 2001 - Jan 2004

  Responsible to maintain database inventory, payroll, and sales of the company. Responsible to maintain database inventory, payroll, and sales of the company.



Suramericana Insurance Company

• Web Designer

  • Jan 1997 - Jan 1998

  Suramericana Insurance Company, Bogota (Colombia) 1997 – 2000 Web Designer In the creation of the database I contributed my knowledge in the creation of a software that works in conjunction with a development software made in the United States that consists of a system of remote quotes of accidents that occur daily on the roads of Colombia. Attaching images of the accident in the report through this software via remote, speeding up the… Show more Suramericana Insurance Company, Bogota (Colombia) 1997 – 2000 Web Designer In the creation of the database I contributed my knowledge in the creation of a software that works in conjunction with a development software made in the United States that consists of a system of remote quotes of accidents that occur daily on the roads of Colombia. Attaching images of the accident in the report through this software via remote, speeding up the process of claims for the insurer, is one of the most powerful databases because it is the majority of the parts of the automobile industry. . It covers the automotive brands of General Motors, Dodge, Ford, Mazda, Kia, Nissan, Toyota, Infiniti among others. With my development and in the company of the software known as ULTRAMATE, it was one of the most successful at that time, innovating in the development of programs for insurance companies in Colombia. • Responsible to create and maintain web pages for customers. • Responsible to administrate customers' database. • Responsible to design and maintain Suramericana's web page. Show less Suramericana Insurance Company, Bogota (Colombia) 1997 – 2000 Web Designer In the creation of the database I contributed my knowledge in the creation of a software that works in conjunction with a development software made in the United States that consists of a system of remote quotes of accidents that occur daily on the roads of Colombia. Attaching images of the accident in the report through this software via remote, speeding up the… Show more Suramericana Insurance Company, Bogota (Colombia) 1997 – 2000 Web Designer In the creation of the database I contributed my knowledge in the creation of a software that works in conjunction with a development software made in the United States that consists of a system of remote quotes of accidents that occur daily on the roads of Colombia. Attaching images of the accident in the report through this software via remote, speeding up the process of claims for the insurer, is one of the most powerful databases because it is the majority of the parts of the automobile industry. . It covers the automotive brands of General Motors, Dodge, Ford, Mazda, Kia, Nissan, Toyota, Infiniti among others. With my development and in the company of the software known as ULTRAMATE, it was one of the most successful at that time, innovating in the development of programs for insurance companies in Colombia. • Responsible to create and maintain web pages for customers. • Responsible to administrate customers' database. • Responsible to design and maintain Suramericana's web page. Show less



News Paper El Tiempo, Bogota

• Web Master

  • Jan 1993 - Jan 1997

  I developed one of the most well-known newspapers in Colombia, EL TIEMPO internet version. I was one of the pioneers in this development that until now is one of the best known internationally. It's on the scale of the New York Times in the USA. In a group of seven people each we were developing the graphic part, animations, and the code. In this development we managed to get each of the subscribers of the printed newspaper to be attracted to the electronic newspaper. Also to the companies that… Show more I developed one of the most well-known newspapers in Colombia, EL TIEMPO internet version. I was one of the pioneers in this development that until now is one of the best known internationally. It's on the scale of the New York Times in the USA. In a group of seven people each we were developing the graphic part, animations, and the code. In this development we managed to get each of the subscribers of the printed newspaper to be attracted to the electronic newspaper. Also to the companies that register there, which until today has had much more subscribers in a pleasant and easy to manage interface. Apart from that I also worked care of data traffic via satellite, checking the whole process day after day of the newspaper for internet. If something went wrong, I had to fix and reprocess these files. • Responsible for programing the Home Page www.eltiempo.com, content, promotion and programming of "News Online," inserts animations, and photos. • Responsible for the administration of the Software in the server at Miami, FL. • Responsible for the supervision of the process of satellite news. Show less I developed one of the most well-known newspapers in Colombia, EL TIEMPO internet version. I was one of the pioneers in this development that until now is one of the best known internationally. It's on the scale of the New York Times in the USA. In a group of seven people each we were developing the graphic part, animations, and the code. In this development we managed to get each of the subscribers of the printed newspaper to be attracted to the electronic newspaper. Also to the companies that… Show more I developed one of the most well-known newspapers in Colombia, EL TIEMPO internet version. I was one of the pioneers in this development that until now is one of the best known internationally. It's on the scale of the New York Times in the USA. In a group of seven people each we were developing the graphic part, animations, and the code. In this development we managed to get each of the subscribers of the printed newspaper to be attracted to the electronic newspaper. Also to the companies that register there, which until today has had much more subscribers in a pleasant and easy to manage interface. Apart from that I also worked care of data traffic via satellite, checking the whole process day after day of the newspaper for internet. If something went wrong, I had to fix and reprocess these files. • Responsible for programing the Home Page www.eltiempo.com, content, promotion and programming of "News Online," inserts animations, and photos. • Responsible for the administration of the Software in the server at Miami, FL. • Responsible for the supervision of the process of satellite news. Show less