Experience

The Clarence Hotel

• Hospitality
• 1 - 100 Employee

• Front Desk Administrator

  • Mar 2022 - Present

  •Manage online, phone and walk-in reservations. Approximately 20 per day, 140 per week. •Provide support for guests as appropriate in relation to all reservation platforms. •Optimized daily processes on some of the platforms (e.g., adding relevant information such as late check in instructions, eliminating automated collection payments that were charging guests the wrong amount, enhancing the image of the Hostel, and making the work easier for the team and accounting department. •Maintain the hostel clean and tidy and ensure any office and maintenances supplies needed are ordered by the Manager weekly. •Welcoming all guests with a friendly attitude and always upholding a professional demeanor. Show less



Argenta | Customs Services

• Dominican Republic

• Acting Manager

  • Jul 2019 - Jan 2022

  • Manage and control the daily operations of the accounting department, namely: -monthly and annual closing process -accounts receivable and payable -cash charges -payroll and services -treasury and budgeting -cash forecast • Control and analyze accounting data and prepare reports or financial statements. • Establish and apply adequate accounting methods, policies and principles. • Meet financial accounting objectives. • Manage and control the daily operations of the accounting department, namely: -monthly and annual closing process -accounts receivable and payable -cash charges -payroll and services -treasury and budgeting -cash forecast • Control and analyze accounting data and prepare reports or financial statements. • Establish and apply adequate accounting methods, policies and principles. • Meet financial accounting objectives.



CasaQuien & el vinyl bar | Contemporary art gallery

• General Manager

  • Sep 2017 - Oct 2018

  -Administrate and design new events to promote the art gallery and bar. -Design and supervise the installation of every new exhibition. -Follow up with the artists to produce new pieces in order to exhibit nationally/internationally. -Exposure in different arts fairs outside the country. -Create and close deals with possible investors. -Program and supervise monthly sales quotas. -Supervise the entire team under my responsibility. -Administrate and design new events to promote the art gallery and bar. -Design and supervise the installation of every new exhibition. -Follow up with the artists to produce new pieces in order to exhibit nationally/internationally. -Exposure in different arts fairs outside the country. -Create and close deals with possible investors. -Program and supervise monthly sales quotas. -Supervise the entire team under my responsibility.



Atlántica Seguros

• Insurance
• 1 - 100 Employee

• Commercial Manager

  • Feb 2017 - Sep 2017

  -Participate jointly with the Commercial Department in the formulation of plans, sales programs. -Participate in the formulation and implementation of sales strategies. -Program and supervise monthly sales quotas sort by: divisions, type of customer, and geographical areas assigned to the different agencies. -Supervise the entire sales team under my responsibility. -Ensure the maintenance of the assigned portfolio and monitor the process of policy cancellations by taking the steps that apply to each case. -Visiting business representatives and agencies for quality control. -Perform other related tasks related to the job. Show less



Seguros Constitucion

• Venezuela
• Insurance
• 200 - 300 Employee

• Commercial Business Manager

  • Feb 2016 - Oct 2016

  -Prepare activities with the team to make plans, programs and actions in general.-Prepare with the Commercial Department the annual budget program required for the operations of the Administration.-Participate in the design of new products and services; coordinate plans and programs to attract new customers.-Program and supervise monthly sales quotas sort by: divisions, type of customer, and geographical areas assigned to the different agencies.-Ensure the proper functioning of the sales agencies.-Supervise the entire sales team under my responsibility. -Ensure the maintenance of the assigned portfolio and monitor the process of policy cancellations by taking the steps that apply to each case.-Visiting business representatives and agencies for quality control.-Perform other related tasks related to the job. Show less

• Corporate Business Assistant Manager

  • Jun 2015 - Feb 2016

  -Program and supervise monthly sales quotas sort by: divisions, type of customer, and geographical areas assigned to the different agencies.-Ensure the proper functioning of the sales agencies.-Supervise the entire sales team under my responsibility. -Ensure the maintenance of the assigned portfolio and monitor the process of policy cancellations by taking the steps that apply to each case.-Visiting business representatives and agencies for quality control.-Perform other related tasks related to the job. Show less

• Corporate Business Analyst

  • May 2014 - Jun 2015

  -Attend responsibly the customers, obtaining detailed information of their needs in order to provide optimal service.-Canalize the emissions requests, modifications and policy cancellations.-Solve problems and customer complaints.-Under the supervision of the direct supervisor, make adjustments in rates (tariff discounts).-Receive and send correspondence to different clients and brokers.-Perform other related duties as assigned.

• Customer Service Analyst

  • Mar 2013 - May 2014

  -Open claims from customers when having car accidents.-Assist the clients in any of their needs.-Assign the claims cases to the adjuster in order to solve the car inconvenient. -Solve problems and customer complaints.-Perform other related duties as assigned.



Banco BDI

• Dominican Republic
• Financial Services
• 100 - 200 Employee

• Credit Card Operations Officer

  • Apr 2011 - Jul 2012

  • Credit adjustments to the credit cards.• Credit cards cancellations. • Payments applications.

• Credit Card Sales Representative and Assistant

  • Jul 2010 - Apr 2011

  • Contact customers by phone.• Fill forms with the customer data.• Participate in credit card activation operations.