Experience

Syneto Iberica

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Specialist IT

  • May 2023 - Present

  I am a passionate business development professional with experience in generating business opportunities and driving strategic growth. With a results-oriented approach, I have played a key role at Syneto, a leading company in storage and virtualization solutions. Working closely with the sales and marketing departments, I coordinate strategies to boost business growth and expansion. Identifying and evaluating business opportunities to drive company growth. Conducting market and competition analysis to obtain strategic insights and develop market penetration strategies. Establishing and maintaining strong business relationships with strategic partners, suppliers, and key clients. Negotiating and closing business deals, including strategic alliances and contracts. Collaborating with research and development teams to identify and develop new products and enhancements. Actively contributing to the formulation of long-term growth strategies and expansion plans. Key Skills: Business Development | Market Analysis | Growth Strategy | Business Relationships | Negotiation | Project Management | Research and Development | Innovation | Strategic Communication Show less



Adevinta Spain

• Spain
• Technology, Information and Internet
• 700 & Above Employee

• Data Analyst

  • Feb 2022 - May 2023

  As a B2B Customer Retention professional in the real estate sector, my task is to maintain and foster the loyalty of existing clients. To achieve this, I conduct detailed studies of customer portfolios using tools like Qlik Sense and CRM 365. These tools allow me to gather and analyze relevant customer data, including their behavior patterns and specific needs. I use this information to identify patterns and trends, and develop personalized solutions that foster customer loyalty and retain existing clients. My ultimate goal is to maximize customer satisfaction and profitability for the business. In summary, my work in B2B Customer Retention in the real estate sector involves a detailed analysis of customer portfolios and the implementation of effective retention strategies using data analysis tools. Show less



Gicolem

• Spain
• Telecommunications
• 1 - 100 Employee

• Senior Manager Finance Account

  • Feb 2021 - Oct 2021

  As an account manager in the customer retention department, my job is to manage the company's relationship with its customers through efficient and effective management of their investment and CFD trading portfolios. My main goal is to keep customers satisfied and loyal by providing accurate and timely information about their investments, responding to their queries and needs, and carrying out CFD trading operations necessary to maximize their profitability. On a daily basis, I interact with existing customers, offering them market information and analysis, advising them on investment and trading decisions, and ensuring that their portfolios are always up-to-date and in line with their objectives and needs. I am also responsible for monitoring and analyzing the financial market and carrying out CFD trading operations necessary to maximize customer profitability and minimize risk. In addition, I maintain open and effective communication with customers to ensure their satisfaction and loyalty. I also work in collaboration with other departments of the company, such as the market analysis and research department, to ensure that we are providing the best customer service and results possible. In summary, as a CFD trading customer retention account manager, my main objective is to provide an exceptional customer experience and ensure that they are satisfied and committed to the company in the long term. My experience and skills in this field allow me to carry out this job effectively and successfully. Show less



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Consultant

  • Jun 2019 - Dec 2020

  As a customer support specialist for the Wallapop application, my main responsibility is to provide support to users via email to resolve their issues and incidents with the application. I handle solving users' problems and inquiries about the application, such as technical issues, inconveniences with other users, order problems, KYC completion, and dispute management. To carry out this work, I am in constant contact with users, providing personalized support tailored to their needs. I work proactively to ensure that users' inquiries are resolved quickly and efficiently. In addition, I also collaborate with other departments in the company, such as the development team, to solve recurring problems and improve the quality of the application. In summary, as a customer support specialist for the Wallapop application, my job is to provide efficient and high-quality customer service to resolve users' issues and incidents via email. My experience and skills in this field allow me to carry out this work effectively and ensure the satisfaction and loyalty of the application's users. Show less



santalucía seguros

• Spain
• Insurance
• 700 & Above Employee

• Sales Advisor

  • Oct 2018 - May 2019

  As a commercial and financial insurance advisor, my job consisted of advising clients on different insurance products and helping them select the best option for their specific needs. My job started with identifying potential clients and scheduling appointments to discuss their insurance needs. Once in contact with the client, my job was to analyze their situation and explain the different types of insurance available, such as life insurance, health insurance, home insurance, car insurance, among others. I also had to offer a personalized recommendation for each client, helping them understand the advantages and disadvantages of each type of insurance and how it fit their needs. Once a client purchased an insurance policy, my job continued. I made sure the client was satisfied with their choice and provided additional financial advice, such as advice on how to pay the insurance premium or how to make a claim if necessary. To successfully carry out this job, I needed to be a good communicator and have strong sales skills. I also needed to have solid knowledge in insurance and finance, as I had to stay up to date with the latest trends and developments in the industry. In summary, as a commercial and financial insurance advisor, my job was to help clients understand the different insurance options available and choose the best option for their needs, provide additional financial advice, and ensure the client was satisfied with their choice. Show less



Droguería Proconsumo

• Honduras
• Consumer Goods
• 100 - 200 Employee

• Trade Marketing

  • Mar 2015 - Aug 2017

  As a Trade Marketing Coordinator, my job included managing a team of sales promoters at the points of sale. I worked closely with the sales team and store managers to ensure that the sales promoters were meeting their sales goals and implementing the appropriate marketing strategies. To achieve this, I was responsible for training and supervising the sales promoters to ensure they had the necessary skills to effectively sell the products. I also designed and coordinated incentive programs to motivate the team and ensure they were focused on achieving sales objectives. Additionally, I worked on the implementation of personalized marketing plans for each point of sale. I ensured that the sales promoters had the materials and information necessary to effectively present the products and highlight them against the competition. As part of my job, I had to constantly monitor the performance of the sales promoters and make adjustments when necessary. I conducted regular evaluations to assess performance and ensure that they were meeting their sales goals. In summary, as a Trade Marketing Coordinator, my job included managing sales promotion staff and implementing effective marketing strategies at the points of sale. It was a challenging job, but also rewarding, as I was able to see how teamwork and the implementation of effective plans resulted in increased sales and company growth. Show less



Corporación Lady Lee

• Honduras
• Retail Appliances, Electrical, and Electronic Equipment
• 200 - 300 Employee

• Manager

  • Oct 2012 - Sep 2014

  As a restaurant manager at Wendy's, my role was to oversee and manage all restaurant operations. This included managing and motivating staff, controlling inventory, maintaining quality and customer service standards, as well as ordering and budget management. I worked to ensure that the restaurant operated efficiently and profitably, and also took responsibility for establishing and maintaining positive relationships with customers and the community. I conducted regular performance reviews and provided training and support to my team to ensure that everyone was trained and motivated to provide excellent customer service. In addition, I was in charge of planning and executing promotions and advertising campaigns for the restaurant, which included coordinating with other managers and overseeing the implementation of these strategies. In summary, my role as a Wendy's restaurant manager involved being an effective leader, customer service-oriented individual, and an expert in restaurant operations. Show less