Experience

iEducate

• United States
• Education
• 1 - 100 Employee

• Senior Manager, School Partnerships

  • Mar 2022 - Present

  -Oversee the training and onboarding of a cohort of up to 40 schools. -Orient and onboard new schools, establishing timeline and responsibilities for effective program implementation. -Deliver tutor, teacher and school staff trainings to ensure tutor/school partnerships are set up for success. -Oversee tutor onboarding, ensuring your team is effectively and efficiently utilizing tools and processes to prepare a tutor for the classroom. -Manage school communication and program efficacy for your cohort of schools. -Conduct meetings with school leadership to establish semesterly goals and periodically review data and progress metrics of iEducate program. -Manage program relations and communications with principals and school staff to ensure program satisfaction and impact goals are met. -Oversee the classroom observation calendar to ensure your team is meeting observations metrics and delivering periodic feedback sessions to coach tutors in improving performance. -Supervises 3 tutor Tutor Development Managers using progress monitoring systems. -Leads management team using a performance management and development process that includes goal setting, feedback, and performance plans. -Maintains a dashboard of key performance indicators and lead weekly team meetings to ensure your team is meeting expectations for productivity, quality, continuous improvement and goal attainment. -Documents and report progress to goals to the Director of Programs regularly to surface issues, get feedback and create solutions Works on special projects based on the needs of the organization. -Selects new tutors by conducting interviews and submitting evaluations -Assists recruiting team during key seasons of the year by hosting information sessions, attending career fairs, and coordinating on-campus booths. Show less



HISD Student Support Services

• United States
• Education Administration Programs
• 1 - 100 Employee

• Manager

  • Aug 2020 - Mar 2022

  -Works with the Wraparound Resource Specialists to perform campus and community needs assessment, supervise, develop, and coach to find service providers, and troubleshoot challenges. -Coordinates effectively with all district, city, and county services and maximizes access to services provided for schools in the district initiative. -Builds relationships with principals, community leaders, and resource specialists. -Defines training and professional development program for resource coordinators. -Monitors performance of resource coordinators in conjunction with the school principal and defines hiring and retention with district. -Collaborates with campus leadership to train, coach, and develop the Wraparound Resource Specialists and establish a collaborative and empowered community. -Works with district, city, school, and the community to facilitate empowering events. -Participates in professional development opportunities centered on development of wraparound directors to identify additional funding requirements. -Gathers input from community leaders during decision-making process. Collects and uses needs and service provider data throughout wraparound program and shares with district leaders. -Supports school administration in making data-driven program decisions based on student data. -Determines major needs of overall school community. Identifies gaps in service provider database. -Follows up with Wraparound Resource Specialists regarding feedback on provided services. -Builds positive relationships and trust with principals, teaching staff, students, service providers, community leaders, and other resource coordinators. -Oversees needs assessment processes and supports resource coordinators in selecting services for schools. -Creates and updates appropriate needs assessments inputs to ensure that there is a holistic view of student and family needs and manages updated service provider database centrally. Show less



Community Youth Services with Harris County PSCA

• Houston, Texas, United States

• Youth Service Specialist

  • Aug 2014 - Aug 2020

  Provide community-based case management services to address the social, emotional, economic, and academic needs of children and youth. Handle crisis situations and provide crisis counseling through case management; addresses needs of students experiencing behavior problems, parent/child conflicts, runaway, and truancy issues; provides alternative solutions to problems to youth and their families. Accept referrals from the schools, police, parents, the community, other agencies, and the youth in an effort to resolve family, personal, and school problems Act as a liaison between schools, Juvenile Probation Department, Department of Family & Protective Services, the Harris Center, and Harris County Protective Services for Children and Adults. Network with new and established community resources to increase understanding of services. Participate on committees for community projects for youth. Public relations; avails self to train and present to school and community groups. Participate on school committees dealing with youth problems and school policies. Help plan and sponsor monthly Council of Agencies Serving Youth (CASY) meetings for respective area. Show less



Guardianship Program with Harris County PSCA

• Houston, Texas, United States

• Guardian Case Manager

  • May 2009 - Aug 2014

  Served as a guardian case manager that oversaw and coordinate legal, medical, financial, social, and psychiatric case management services fulfilling the role and duties of Guardian for diverse population of individuals declared wards of Harris County. Completed the legal requirements of a Guardian overseeing and monitoring the verification of the assets of wards and managing wards' estates in compliance with the Texas Estates Code. Developed, implemented, and managed the Ward Care Plan for all cases which were tailored to meet the ward's individual needs. Established and monitored basic needs as well as coordinated care that best interest of the ward. Coordinated and consented to the medical and psychiatric treatment of the wards and served as an advocate in medical care plans to best serve the ward. Prepared and maintained comprehensive, accurate and timely case documentation including petitions, court reports, correspondence, case notes, and prepared documentation necessary to present to the courts to establish guardianship. Provided on-going case management to ensure the well-being of wards by conducting monthly visits and inspecting wards’ residences. Show less



Covenant House Texas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intake Specialist

  • Aug 2008 - Aug 2009

  Provided the most basic necessities to all potential residents that included medical care, mental health care, shelter and nutrition. Conducted assessments and evaluations to address the individual needs of the homeless youth in order to properly place them in the residential program. Provided supportive crisis counseling to the homeless youth and made the appropriate referrals for intervention, mental health evaluation and substance abuse counseling. Prepared a 7 day plan of service and set goals with each homeless youth which included obtaining proper identification, medical clearance, and family contact. Advocated for the homeless youth to ensure needs were being met while awaiting placement in the residential program. Participated in community outreach to educate community organizations and school districts on the prevalence of the homeless youth population through presentations, trainings and awareness. Collaborated with the Residential Advisor to develop individual case plans for the homeless youth entering the residential program. Show less