Experience

Nationwide Southwest · America's Marketing Group

• United States
• Advertising Services
• 1 - 100 Employee

• Member Business Advisor

  • Jul 2022 - Present

  My duties are to allocate prospects and develop a sales pipeline in a given territory. It also my task to take care of existing members with upmost integrity and the best service I can possibly provide. Role: As a member business advisor, it is imperative that I review an existing account and verify that their are taking full advantage of the program suite they have invested in. Our programs are designed to strengthen our member’s revenue, train sales staff to improve closure rates, provide discounted advertising assets and robust online presence.



Karr Technology Solutions

• IT Sales and Consulting Manager

  • Mar 2021 - Jul 2022

  We do it all when it comes to business technology. Risk assessments, cyber security, surveillance, commercial phones, general IT support, cabling/cable management, multifunction printers, internet service and more. Role: Leading the sales team in tactics and training to achieve sales quotas. Pitching and implementing best practices to benefit our company and our clientele. Duties: Conducting sales meetings and trainings, prospecting, lead development, premium customer service, handling escalations, IT consulting/system design and implementation, closing sales, research and development, installations, new hire onboarding, interviews, hiring, firing. Achievements: 1. Meeting and exceeding sales quotas. 2. Promoted from Account Manager to Sales Manager. 3. Developed meaningful relationships with clientele to earn customer trust and maintain their business.



Coca-Cola Southwest Beverages

• Financial Services

• Account Manager Full Service and On-Premise

  • Jan 2018 - Nov 2020

  Role: I managed accounts in a territory covering over half the area of Hidalgo County. My clients ranged from large hospital, premium retail, university clients to small privately owned businesses. Duties: Customer Success / , Customer Management Software ( CRM / SAP ), Analytic Software, Achieving Sales Volume Goals, Merchandising, Executing Marketing Campaigns, B2B Sales, Product Presentations, Training New Teammates, Leading Conference Meetings, Asset Management / Collection, Issue Resolution, Customer Retention, Lead Development. Achievements: 1. Revenue Growth: Revitalized a failing territory from -7% versus prior year volume to +11% by allocating non-buying accounts and reinstating purchases using equipment as collateral. 2. Customer Growth: Reactivated major wholesale account’s credit line after being impacted by a natural disaster. This was achieved by teaming up with Accounts Receivable and Credit Investigations Team to build a game plan. The content customer made us their primary beverage vendor. 3. Revenue Growth: Doubled revenue for a chain of trampoline parks by replacing competitor vending machines. This was achieved by convincing my manager to compromise with the customer’s conditions. The customer was happy with our flexibility and removed competitors from all locations. 4. Company Reputation: Maintained Coca-Cola’s commitment to service and quality by retrofitting, replacing and upgrading all beverage equipment at five hospitals, one University, and several premium retailers such as Home Depot, Academy and Best Buy. 5. Market Leadership: Increased our brand visibility by selling in and activating merchandising material to make our presence known to consumers at locations stated above and others.



D-Pro Distribution

• France
• Retail Office Equipment

• Business Development Manager

  • Nov 2014 - Jan 2018

  Role: After being promoted at Home Entertainment from Tier II Sales to BDM, I led the development of a new branch that focused on distributing and exporting bulk goods to resellers and installers of Audio/Video/Security equipment. Once the store had opened I took on a management role with the new branch. Duties: Warehouse Management, Shipping and Receiving, Export, Dispatching, Hiring, Recruiting, Training, Loss Prevention, B2B Sales, Inventory, Innovating New Profitable Services, Profit / Loss, Supply Chain Management, Exceptional Customer Service. Achievements: 1. Store Management: Created and implemented a sales floor plan that improved customer shopping experience, traffic flow and facilitated loss prevention. 2. Warehouse Management: Created and implemented a warehouse floor plan that facilitated logistical processes and loss prevention. 3. Company Growth: Presented a program to the Executive Officer to increase revenue by allowing my clients to rent our equipment and scaffolds for a fee. The program was approved and included delivery services, terms and conditions and liability waivers. 4. Sales Strategy: Performed market research to choose a supplier that allowed sufficient profit margin for D-Pro to become a competitive distributor and remain financially viable. 5. Innovation: Presented and implemented an online sales strategy to sell open, returned and unsold items to rotate stale inventory for a profit or at cost. This strategy created more warehouse headroom for new inventory and mitigated storage costs.



Flash Income Tax

• United States
• Mental Health Care

• Assistant Manager and Notary Public

  • Oct 2011 - Oct 2014

  Role: At this location I assisted in nearly every aspect of day to day tasks and performed jobs ranging from managerial to starting employee such as managing company costs to vacuuming the lobby. Duties: Employee Schedules, New Hire Training, Customer Service, Phone Service, Administration, Client Scheduling, Shipping and Receiving, Handling Company Utility Bills, Filing, Notary Public Services including Affidavits and Official Document Translation, Opening and Closing of the Storefront. Achievements: 1. Customer Retention: Customers threatened to leave and seek out services from a competitor due to our long waiting lines. By implementing a call log that allowed customers to go home and be called when their turn was coming up customer satisfaction was increased. 2. Self Empowerment: Earned a Notary Public license to offer additional services to clientele and increase overall revenue. 3. Innovation: Improved the intake process by filling out the basic customer information on their tax forms before the client’s appointment. This saved the company time by decreasing the amount of paperwork being filled during the appointment and increased how many clients could be assisted per day.