Head of Quality Improvement

• Mar 2023 - Present

Associate Director

• Mar 2018 - Present

New organisational post, directly reporting to the Executive Medical Director, with key accountability for providing leadership and direction in developing, delivering and embedding an organiational approach to QI. Operational management for the Service Improvement and Safety Culture Team, responsible for the performance management, development and delivery of relevant ‘Inspire Excellence’ strategic targets and milestones. Maximise the oppurtunity to promote and market the change model, so that it is recognised as a leader in change management/staff engagement and development. To lead on building an inclusive and diverse QI capability building programme. To develop a ‘knowledge management’ system to ensure that improvement learning is codeified and shared both within, and external to the organisation. To identify and manage any products that can be commercialised for the purpose of income generation. To oversee the development of business cases and to lead procurement processes resulting from the improvement process. To have an effective framework in place to manage a wide range of projects/programmes in terms of deliverables, resources, risks and timescales. To engage, enthuse and motivate staff and stakeholders to enage with and take ownership of improvement. Key achievements include: • Developed and launched a locally shaped QI strategy in July 2018, based on co-design with stakeholders; this is based on global best practice in terms of the model used, academic research and the QI theory and tools used to underpin the model. • Deployed a well-embedded capability building plan to increase staff confidence and skills in QI • Implemented Schwartz Rounding across the organisation in order to improve staff well-being and resilience. • Facilitated knowledge management by training frontline staff on social media, in order to celebrate successes, to share learning and lessons learned Show less

Deputy Programme Director for Better For You Whole Hospital Change Programme

• Jan 2010 - Mar 2018

“The Better for You team is a way of developing thinking communities that takes thoughtful action to improve health and deliver better care for patients” Key achievements include: ▪ Supported the design, delivery and evolution of the ‘Better for You’ programme at a large acute teaching hospital over a ten year period, working closely with the Director of Transformation. ▪ Developed and delivered the Building QI Capability approach for Nottingham University Hospitals NHS Trust, using international best practice. ▪ Programme Lead with organisational accountability for the ICS work on ‘Transforming Outpatients’ across Greater Nottinghamshire in early 2017; the project worked with local clinicians in both acute and primary care to identify £5 million of savings to the community in reduced activity through clinical pathways, without compromising quality. £2.5million delivered in 2017/18. ▪ Seconded in 2016 to lead a major piece of partnership work with Sherwood Forest Hospitals NHS Foundation Trust in developing and delivering a Patient Safety Culture Programme across 29 wards on 3 hospital sites. Having engaged more than 1600 staff in the process, the programme was presented to the Trust Board of both organisations, and is currently being written up for academic review by the East Midlands Patient Safety Collaborative. ▪ Supported the development of the ‘Matrix’ programme management system across the NUH, as a knowledge repository for QI projects; co-developed ‘MyBrightIdeaSite.Org’ web based platform to signpost frontline staff to QI tools and theory at a ‘beginner’ entry level ▪ Led and managed the commercial process that resulted in the ‘Productive Cleaning’ project that I led being prepared for market, and sold in Australia, Tasmania, England and The Netherlands, providing income generation opportunities for the Trust. Show less

Management Lead for Urgent Care, Nottinghamshire Service Review

• Jan 2008 - Jan 2010

The Nottinghamshire Service Review Team established new ways of working in response to Lord Darzi’s review of the NHS. A patient centred, clinically driven programme - it worked across providers and commissioners of health care in Nottinghamshire to increase quality, productivity and efficiency. Key achievements include: ▪ Co-created and supported the development of the Greater Nottinghamshire Urgent Care Board; a clinically-led network that included health and social care colleagues, commissioners, providers and patient carers representing 14 organisations. ▪ Led Task and Finish Groups to undertake specific pieces of work on the Urgent Care agenda, including the initial scoping, planning and procurement stages towards the ‘111 Urgent Care Number’ and cross-organisational clinical pathways. ▪ Achieved cross-organisational health and social care sign-up to the Urgent Care strategy, which was developed in conjunction with wide scale public and service feedback events. ▪ Undertook a range of events for GP practices using their Protected Learning Time (PLT) events to raise the Urgent Care profile more locally ▪ Work stream reported directly to local health and social care Chief Executives Programme Board. ▪ Contributed to the ‘World Class Commissioning’ Programme. ▪ The Next Stage Review Programme budget was £1.04m. Show less