Experience

CBM IT

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Analyst

  • Feb 2022 - Present

  • Design, analyze, and implement efficient IT systems.• Onboard new clients, analyze their infrastructure and make recommendations for improvement.• Manage, mitigate and minimize downtime for complex on-premises, cloud based & hybrid environments.• Analyze network Infrastructure, designing and implementing the networking solutions according to the business needs.• Working understanding of VOIP phones and know-how to configure and manage the handsets • Design, analyze, and implement efficient IT systems.• Onboard new clients, analyze their infrastructure and make recommendations for improvement.• Manage, mitigate and minimize downtime for complex on-premises, cloud based & hybrid environments.• Analyze network Infrastructure, designing and implementing the networking solutions according to the business needs.• Working understanding of VOIP phones and know-how to configure and manage the handsets



Medicentre

• Hospitals and Health Care
• 1 - 100 Employee

• IT Analyst

  • May 2018 - Jul 2021

  • Troubleshoot, repair and maintain computers, phones, printers, scanners, photocopiers.• Maintains and tracks inventory• Performs database maintenance and imaging of computers• EMR Med Access troubleshooting and over the phone training• Operating system support – Windows 7, Windows 10 and Citrix Metaframe User Management• Provides network access and accounts following IT policy guidelines• Administrative and procedural assistance (lost password recovery, procedural questions, etc.)• Supports users through IT help desk and IT on-call support



Conduent

• Information Management, Associate Analyst

  • Oct 2016 - May 2018

  Collaborate with new and existing vendors for global procurement of computer hardware and software, also making recommendations to management for improved efficiency, first point of contact for vendor warranty services for assigned companylocations.Provided first level desktop support and administration of Service Desk functionwhich includes assignment of incident and service tickets to the team using Service center or ITOC web portal ticketing system, analyzed,installed, repaired, configured new and existing hardware and software,peripherals, services, settings, directories, registry, group policies and storage inaccordance with standards and project or operational requirements. Performeddaily system and network monitoring, verified the integrity and availability of allhardware, server resources, systems and key processes, reviewed system andapplication logs and verified completion of scheduled jobs such as backups forrecovery.Researched and recommended innovative, and where possible automatedapproaches for system administration tasks to support capacity planning andpolicy development that leverage and align with company goals.Created, maintained and generated IT reports on a periodical basis as required,developed and maintained installation and configuration procedures to contributeand maintain system standards. Prepared department work schedule and assignshifts to ensure all four buildings are properly covered. Maintained IT inventorylog of hardware and software purchases and licenses.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• System Technicial Support Specialist

  • Oct 2015 - Oct 2016

  Responded to routine technical issues for desktop, laptop, printer, hardware andor installed software, escalated all second level desktop support problems andissues to the Network Analyst when unable to resolve, maintained report onproduction outages and remedial solutions and supplied business operations withgeneral advisory on issues affecting production.Worked with business operations to bring compliance in line with outlinedpolicies.Provided ongoing training and orientation of desktops, printers and web-baseddocument management system to end users.Setup and maintained asset inventory tracking system.

• Travel & Expense auditor

  • Sep 2012 - Oct 2015

  Conduct an official financial examination of employee travel expenditures as outlined by the company's policy.Assisted with planning and implementation of departmental goals along with making recommendations to management on a regular basis, regarding standard operating procedures efficiency and effectiveness.Provided training, assistance and functional guidance to team members for new online software application.Process Travel & Expense customer inquiries via telephone and email.Utilized Microsoft Office applications: Word, Excel, Power Point on a daily basis to aid in the auditing of expense reports.

• Total Productivity Maintenance Committee (Six Sigma)

  • Mar 2009 - Apr 2014

  Assisted the Information Technology department to effectively monitor and maintain equipment on the production floor; Printers, Fax machines and UPS for various departments.

• Transaction Processor

  • Jan 2007 - Sep 2012

  Conducted an official financial examination of employee travel expenditures asoutlined by the company's policy.Assisted with planning and implementing of departmental goals along with makingrecommendations to management on a regular basis regarding standard operatingprocedures efficiency and effectiveness.Provided training, assistance and functional guidance to team members for newonline application.Processed travel expense customer inquiries via telephone and email.



IKonz Photo Studio

• Photographer, Multimedia Editor and System administrator

  • Mar 2008 - Jan 2009

  Managed and maintained company network which consisted of an internet cafe,photo lab and studio.Provides technical support to customers with various information technology needs, and also based on products and services we offer.Utilized Adobe Photoshop, Lightroom and Adobe Premier to edit photos andvideos.Utilized various high end digital and analog multimedia equipment for photo andvideo shoots. Managed and maintained company network which consisted of an internet cafe,photo lab and studio.Provides technical support to customers with various information technology needs, and also based on products and services we offer.Utilized Adobe Photoshop, Lightroom and Adobe Premier to edit photos andvideos.Utilized various high end digital and analog multimedia equipment for photo andvideo shoots.



Wizkid’s Enterprise

• Entrepreneur

  • Jan 2003 - Jan 2007

  Funded a $100,000 startup Computer repairs, internet cafe and gaming roomcompany, which grew into a $1,500,000 company based on asset valuation.Offered typing and introduction to computer classes to customers.Performed computer hardware and software repairs, upgrades, troubleshooting.Provided face to face, written or over the phone Consultation with potential andloyal customers. Funded a $100,000 startup Computer repairs, internet cafe and gaming roomcompany, which grew into a $1,500,000 company based on asset valuation.Offered typing and introduction to computer classes to customers.Performed computer hardware and software repairs, upgrades, troubleshooting.Provided face to face, written or over the phone Consultation with potential andloyal customers.