Experience

Photojaanic

• India
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2013 - Present

  Maintained goals by meeting customer satisfaction, call times and upgrading of services Multitasked in calls by speaking to customers and recording concerns in operating systems Encouraged customers to try new products offered by [company name] Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed Retained customer with excellent customer services and offering discounts when trying new products Assisted customers with little to no supervision Coordinated with shipping department regarding customer address changes, refunds and exchanges. Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries. Show less



IndyGlobe HR Services

• HR Executive

  • Jun 2007 - Present

   Working on various requirements including IT and non-IT.  To understand the requirement and posting the jobs on different Job Portals.  Screening of candidates from various job portals, internal database, references.  Initial screening and short-listing of candidates.  Coordinating with candidates for scheduling the interviews.  Maintaining a databank of resumes.  Preparing MIS report and updating internal database.  Working on various requirements including IT and non-IT.  To understand the requirement and posting the jobs on different Job Portals.  Screening of candidates from various job portals, internal database, references.  Initial screening and short-listing of candidates.  Coordinating with candidates for scheduling the interviews.  Maintaining a databank of resumes.  Preparing MIS report and updating internal database.