Experience

Furness College

• Education Management
• 100 - 200 Employee

• Business Key Accounts Officer

  • Jul 2017 - Present

  My main role at the College is to provide a central access point for communication across key account contracts. I facilitate and co-ordinate, on behalf of the College, all programmes delivered at or for key account holders. As a result I provide information and intelligence to assist College Managers in identifying and planning local provision.I support the implementation of the Contract and Partnership Agreements to maintain a productive relationship with key account personnel, including attending meetings and providing appropriate source data.I manage the forecasting, financial spreadsheet and reconciliation process for all key accounts, ensuring invoices are raised and paid in accordance with our Service Level Agreements. I am the first line of contact and liaison person between the College finance department and key personnel.

• Business Employment Officer

  • Jul 2016 - Jul 2017

  My main role is to plan and organise the commercial course offer to meet the needs of local businesses and individuals, ensuring that that courses we offer have a clear line of sight to employment.Employer engagement is a key part of my role. In order to produce an informed course offer I need to understand the training requirements and demands of the companies in our local area. Through carrying out training need analysis with local businesses, this activity ensures I can tailor the College's curriculum course offer to meet real businesses needs.I actively promote the College's wider services including Apprenticeships, part-time and full-time courses, higher education and the commercial facilities we can provide such as room hire.My role also includes arrangement and promotion of the courses that we run through European Social Fund funding.

• Business and Employment Support Administrator

  • Jan 2016 - Jul 2016

  My role includes dealing with Business and Employment Support Team enquiries as well as carrying out administration duties to support the Business Team.I provide administrative support to ensure the successful delivery of the key contracts and sub contracts for the College which includes supporting in the organisation of key contract's learning activities.My role involves providing support in Apprenticeships including managing all Apprenticeship vacancies, this can also include supporting the College in promotional and recruitment events.Whilst providing support to deliver the key contracts, I am now preparing to manage the Contract Review’s for one of the College’s key contracts. This includes collating relevant information and statistics into a report, presenting to the Employer as well as working with the Curriculum Area to ensure their Apprenticeships are delivered successfully.



Accent Housing Association

• Housing Assistant

  • Oct 2010 - Jan 2016

  Whilst at Accent I managed a portfolio of 270 Social Housing properties including customer engagement, complaints handling, lettings and void management whilst ensuring the production of accurate and timely management information. I used statistical reports to assess performance, and identify any key performance variances, providing comments and explanations as necessary to explain variances and making recommendations to the Management Team. I worked with a wide variety of 3rd Sector partnerships and organisations to enhance and improve the service we delivered to our tenants. I maintained & managed electronic filing systems, databases & data entry as well as dealing with Anti-Social behaviour from Tenants, rent arrears customer service / care, cash handling & administrative tasks. I kept essential tools & resources up-to-date including customer information systems and displays. as well as planning, organising and running regular Barrow Area Tenants Forums, producing, issuing and following up on action points from the meetings. I was also responsible for running key projects including a Council Tax project and a Under Occupation Pilot. Both were a success and were rolled out across the Company.



PROVINCIAL FUNDING LTD

• Financial Services

• Financial Clerk

  • Jun 2008 - Oct 2010

  Key Tasks carried out during this role: • Customer Service/Care, Cash Handling, Dealing with petty cash, Filing, Data Entry • Using a Data Base, Photocopying, Taking Phone calls, Taking messages, • Processing Payments, Bureau De Change, Cheque Cashing, Loan Applications, Issuing Loans • Daily Banking for Business, Running Week End Figures. • Collating reports/updates on a weekly basis Key Tasks carried out during this role: • Customer Service/Care, Cash Handling, Dealing with petty cash, Filing, Data Entry • Using a Data Base, Photocopying, Taking Phone calls, Taking messages, • Processing Payments, Bureau De Change, Cheque Cashing, Loan Applications, Issuing Loans • Daily Banking for Business, Running Week End Figures. • Collating reports/updates on a weekly basis